07-26-2012 07:01 AM
On the device, manually set MTP Mode first, since Auto Detect will switch the device to MSC anyway, should there be a problem.
Speaking of problems, we have Windows 7 in this equation, so MTP should be fine...at least the capability is there, right? After switching manually, (Settings > System Settings > USB Mode > MTP on the Clip Zip.) go ahead and plug in.
Click on the Windows Explorer button (I have WE pinned to the taskbar), and have a look where the Clip Zip shows up. If it connects in MTP, it will show as a media device, meaning that it will have no drive letter assigned to it. If you click on the Clip Zip in the device tree, it should open to Internal and External memory.
If that does NOT happen, then open the Device Manager to find the little guy. With a little luck, you might see it with the "yellow triangle of doom" icon, making it easier to spot. Sometimes, however, Windows thinks everything is fine, and you won't see it. The Zip normally will list (when in MTP) under Portable Devices. If there, or under the USB Root hub, you'll see something. Double click on it, or right-click, then select Properties, then the Tools tab, and click on uninstall.
By uninstalling, you're telling Windows to dump the current registry entry for the device. WIndows has a "cheat sheet" of notes, telling it what to do when it sees the connected device. If this gets messed up for any reason, the next time the device is plugged in, it simply goes to the same messed up configuration, and you don't see the Sansa. We need to repair that.
The nect time you plug in, after uninstalling, the computer will rebuild the configuration, and all should be well. Once you have selected uninstall (with the device connected), unplug, and give the PC about 30 seconds to settle. hen, plug her back in.
You should be rewarded with a little balloon message, "new device found, MTP device".
In Windows 7, you'll also see the Clip Zip icon in the taskbar.
09-16-2012 12:01 AM - edited 09-18-2012 08:07 PM
Okay, here's a thing:
My music is on an older computer that is not hooked up to the internet. It's got windows XP Professional.
When I connect my new Clip Zip, it doesn't show up under My Computer, but the little balloon messege says "Sansa Clip Zip found" and the player says connected.
I tried the above, and it comes up in Device Manager but says it's not configured correctly(Code 1) and that I have to install the driver which is not found.
I put the newest firmware update via a jump drive on my comp, but I don't know if that will solve the problem or how to use the .bin file.
Can I get it to work without using the internet?
EDIT: Crap, it's only got WMP 9. Does that affect my computer's ability to read my clip zip?
09-21-2012 01:44 AM
Yes, XP was shipped with WiMP 9. XP has been around for quite a while! You can update to WiMP 10 or 11, by either searching for Windows Media Player 10 / 11 via Microsoft's web site, or via Help > Check For Updates when WiMP 9 is open.
Upgrading your media player will make a big difference, ass the interface is much better, and it's a free upgrade.
It will also add MTP capability to your computer, and you will have two possible connection modes available.
09-21-2012 08:53 AM
Not if you use MSC mode (Settings > System Settings > USB Mode > MSC).
09-28-2012 01:31 AM
I have similar problem. Running XP tablet PC 5.1 SP3, and wimp 11.0. Yes, I can set to MTP mode, then uninstall in Device Manager. When plugging in again, it wants to search for drivers using Windows Update. If I let it do that, I get this error from Found New Hardware Wizard: "CANNOT INSTALL THIS HARDWARE The class installer has denied the request to install or update this device"
06-02-2013 03:45 PM
Answered in your duplicate post: