08-16-2012 07:39 PM
I have just unwrapped my new Sansa Clip Zip and have the problem of not being able to turn down the volume on the device.
When I press the volume control button to reduce the volume level, nothing happens, the screen doesn't even bring up the volume level screen.
If I try to increase the volume by pressing the volume control button for increase, then the volume screen pops up and I can indeed increase the volume, but no luck whatsoever on decreasing it.
Is this a likely firmware issue(my firmware is V101.01.12P, or is the volume control simply faulty?
Thanks in advance.
BTW, I tried to restore back to factory settings, but I am not sure if this worked or not, as nothing appeared to change after doing so.
08-16-2012 08:04 PM
The firmware in the player may be corrupted. Download the 01.01.20 firmware and install it on the player. If that doesn't help, then you have a hardware problem, and you should contact Sandisk to have your player replaced under warranty.
08-17-2012 09:05 AM
I believe it is a hardware issue. You can try updating (or re-installing) the firmware if you want; it won't do any harm, but I doubt it's going to fix the issue. If the UP volume control works, but the DOWN doesn't, that sounds like a bad rocker switch or connection.
I think you should probably return it for another one, but please let us know what happens.
08-21-2012 07:19 AM
I have updated the firmware and the volume down still isn't working.
Now I bought this off a store on Ebay, so am I meant to be going through them or through Sandisk direct?
Thanks in Advance.
08-21-2012 08:44 AM
Always try the seller first. If they are unable (or unwilling) to help you, you can go through SanDisk provided the unit you bought off eBay was a new and not a refurbished player.
08-21-2012 06:20 PM
Kerrigan, you should go back to the seller and ask for a refund or replacement, as your player does not meet the terms of a "new" unit, under Ebay's rules. If the seller won't help you, you can file a grievance with eBay and get your return/refund that way--this must be done within 45 days of shipment of the item to you. (Be careul about that deadline--eBay is strict with it.) Alternatively, you could seek a warranty replacement from SanDisk, but if it were me, I'd keep that as a second-best solution: I'm not sure how SanDisk Customer Service would respond to an eBay purchase of the item (as vs. a true store purchase, unless you purchased from a store selling on eBay); and even if SanDisk were to provide a replacement player to you, SanDisk could replace your player with a reburb. unit with a limited warranty--personally, I'd prefer a new one.