09-04-2010 07:00 AM
I have a Sansa Clip+ 4gb black that was purchased in July 2010. Since purchasing this sansa clip I have not been able to listen to 1 complete audio book. I usually get the chance to listen to the first 2 tracks then I get: "synchronize to continue your music subsri[ption. My books are being dowloaded using "OverDrive Media Console". I have access to 2 different libraries so books have been downloaded from different libraries. I have also dowlnoaded these books on different PC's. I have deleted & reloaded OverDrive Media Console. I'm using Windows Media Player on all the PC's. I have Windows Media 11. I have also deleted and relaoded windows media player. My sansa clip+ has to be in msc mode to be recognied by my media player. I have also downloaded the books directly from OverDrive Media directely to the Sans Clip+. Did not work. I have contacted SanDisk, OverDriveMedia Console & Windows Media Player trying to get answer and still do not have a way to fix this problem. I should also mention that the first tSansa Clip+ 4gb I purchased in July 2010 had to be returned because the batteries died quickly. Also, I had a red Sansa Clip 2gb that I purchased and used for about 4 years until it died in July 2010. Nobody is giving me straight answer on I how to resolve this problem. The date on my Sansa Clip+ is Sept. 4, 2010 so that is also not the problem and the time I have the audio books on loan for is also not the problem. My last try at this was today after I downloaded a book from OverDrive Media Player. Where is the problem? Sansa Clip+ 4gb, OverDrive Media Player or windows XP - Medial Player. How do I fix this?
Solved! Go to Solution.
09-05-2010 06:33 PM
The problem is in the license data. For the Overdrive Media Console to transfer the book and its requisite license, several items need to be correct.
The secure WMA (Windows Media Audio) system consists of the rights holder > your authorized client and PC > your authorized device. To determine whether the portable device is the authorized one, the client on your computer must be able to read the SID (secure ID) or UID (Unique ID) coded in your device. This is only possible in MTP mode.
Oh, there's one more piece to this puzzle, the Secure Clock. This is important in rights permissions based upon time, as a monthly subscription, or a digital book loaned from your library.
I'll bet that there's an issue with the MTP "pipeline" in your system.
Manually switch your Sansa to MTP mode via Settings > Syetem Settinge > USB Mode > MTP, and plug that wee beastie in to the USB port.
Next, let's fix the MTP driver. Go to My Computer, and open the Device Manager. I like to shortcut, by right clicking on My Computer and selecting Manage. Then open the Device Manager. With a little luck, you should see the Sansa listed under Portable Device, maybe with the wee yellow triangle of doom next to it.
Double click, or right click, on the Sansa, and select, ready for it? Uninstall. It sounds counterintuitive, but we have to uninstall the device driver first, so Windows can reinstall it the next time the device is connected.
Unplug the Clip+, then give the PC about 30 seconds tocomplete its "thing", or go ahead and restart the PC. What we're actually doing here is repairing the registry entry in your operating system. The registry is the Achilles' Heel of Windows, as its complexity makes it fragile. The Clip+ is "ignored" in MTP mode because Windows sees the device's ID, and resumes ignoring it. Nice, huh?
Let me know if the device is recognized properly (In Windows Explorer / My Computer), it will list as Sansa Clip in caps and smalls, with NO drive letter assigned to it, like you see in MSC.
Once MTP is working, you should be able to transfer your books using Overdrive Media Console. I wish the Console would tell you that the device is in the wrong (or unrecognized) mode, but that's the way it was made.
11-26-2010 07:05 PM
Thanks, Neutron Bob!!!
Your method works for Sansa Fuse as well!
To recap (for when I need to do this next year, and have forgotten how):
1) Switch Sansa Fuse to MTP Mode;
Settings > System Settings > USB Mode > MTP -- Leave the Sansa Fuze in MTP mode.
2) Plug the Sansa Fuze into the Computer, Confirm it is in MTP mode.
Start > My Computer -- Sansa Fuze appears under 'Other' , not with a drive letter.
3) Reset registry for Sansa Fuze
Start > Control Panel > System > Hardware > Device Manager > Portable Device
Select Sansa Fuze
Wait 30 seconds
4) Restart the Computer
5) Plug in Sansa Fuze
6) Start OverDrive Media Console
7) Download books from OverDrive Media Console to Sansa Fuze
01-28-2011 09:00 AM
I just wanted to thank Bob for his concise, easy to follow reply about "synchronize to continue your music subscription". We just now followed his instructions, and wham, problem solved. My husband and I read many postings about this message, and Bob's solution was right on target. Thank you thank you, Bob. Two big thumbs up!
02-26-2011 12:23 PM
Hi, I tried all your suggestions and I still get the message "Synchronize to continue your music subscription". now what? please help. I am very frustrated.
02-26-2011 01:34 PM
I keep getting this message "Synchronize to continue your music subscription"
and have tried lots of different suggestions.
I've run the security upgrade and I've attempted to fix the MTP driver
I can't get this message to go away. help
02-26-2011 03:03 PM
Are you using a subscription music service like Rhapsody, or is your music from CD's that you ripped yourself?