iv had my sansa for almost 2 years. i loaded it with music when i first got it and then i never added/removed any music untill tonight. i decided to format my sansa in order to remove my old music, and then i uploaded new music to it. everything seemed fine but now its broke. it keeps saying refreshing your media, it gets about half way and then resets itself, then it locks up, i do the reset by holding power for 30 seconds, it restarts and repeats the refreshing media, resets itself and locks up. when i plug it into my computer now it says the usb device is unrecognizable… wtf?? 
Hello,
if the player is no longer detected by your pc you can try the force msc with it and then if its detected you can update the firmware manually with the pc
the force msc can be found here http://kb.sandisk.com/app/answers/detail/a_id/61/kw/force%20msc
the firmware update here http://kb.sandisk.com/app/answers/detail/a_id/300/kw/clip%20%2B
I cant get to the menu
Hello,
in that case can you please provide some more information of the issue, like if you receive any message on the screen or the sansa logo is freezing
