I had the same problem, and called Audible. My device still did not read. I called Audible a second time, and that fixed the problem. They had me uninstall Audible Manager. After the re-start, I connected the device and re-installed Audible Manager. The Sansa Clip appeared as the device and I was able to laod and listen to audio books. The key is to have the Clip connected when installing Audible Manager, that way the program can read the device.
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Hope this helps!
