i was very frustrated trying to add audiobooks to my player.
i did everyting the instructions said. but the folders kept showing [EMPTY].
i called their live chat line and a person scehduled a live chat with me. after a few confusing minutes of ME
not being that computer savvy i found out i needed to right click on “EXTRACT” first.
you CAN NOT drag and drop ZIP files. the sanza does not recognize zip files.
i HIGHLY RECOMMEND calling them if you are having troubles.