05-14-2012 06:42 AM
Received a new Clip + this past Christmas and it's been fine up until this morning when I turned it on. It played one song and then silence. Went to check it and it was completely dead. No display, power button didn't turn it back on, then tried plugging it into the charger, nothing at all - totally dead. Should this go back to Best Buy or contact Sansa?
05-14-2012 09:11 AM
it may not be dead, but just playing possum. Try resetting it by pressing and holding the power button for (normally) 20-30 sec. or (in extreme cases) up to a minute or more. Release the button and then see if it will start up normally.
If not, then call SanDisk Tech Support or return it to Best Buy if you bought the extended warranty.
05-15-2012 05:55 AM
Good update: I first tried the holding power button down as Tapeworm suggested, still no response. My wife decided to take a look as she's pretty good with computer-related stuff. She decided to remove the MicroSD card (preloaded Billboard music) and then try the power button again. Voila! She got a response out of it, the display came on and showed the battery had drained completely. I then plugged it into the charger, let it power up overnight, played it this morning with a full charge, worked like a champ. She thought I might have downloaded a corrupted file is what killed it initally. Anyway, all is good. Sometimes all it takes a woman's touch ;-)
05-22-2012 04:58 PM - edited 05-22-2012 05:00 PM
Thanks for this post Tapeworm, it worked just fine for me. I had already removed the cover but that did not help anything, so i searched and found your post to do the hard reset and that brought it back to life.
Not sure why it just went dead during the first song after i turn it on. It has worked good for years and never done that before. Wonder if this means i have problems coming up for this clip. Rainey
11-13-2012 11:12 PM
Thanks so much for the tip, Tapeworm! I just had the same thing happen to my 8-week-old Sansa Clip player--it abruptly went dead while I was syncing some Audible files.
Removing the microSD chip and holding down the power button for about 30 seconds enabled my computer to connect to it and charge it again.
This is the second Sansa player to experience similar issues this year (the first was an old Sansa View; this Clip was its replacement) so I was dismayed. Glad to see that it isn't dead and gone, after all!