Sansa® Clip | Sansa® Clip+

[Trapper]

My sansa clip turns on but cannot receive music or bring up menu. What is wrong?

[Tapeworm · Accepted solution]

Is it new? Did you peel off the protective screen sticker? What does the screen say if there's no menu? We can't read your mind; you're going to have to tell us more about it if you want any help.

[mackie1940]

  My Sandisk player is not working either,new just got. The screen is off on front, nothing but a screen with earphones and music wrote on it, dose that come off to? No menu showing either. Could I have put chip into player the wrong way ?

[Tapeworm]

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mackie1940 wrote:

  My Sandisk player is not working either,new just got. The screen is off on front, nothing but a screen with earphones and music wrote on it, dose that come off to? No menu showing either. Could I have put chip into player the wrong way ?

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This is the protective sticker I was referring to in my earlier post. You have to peel it off. Look closely; there should be a little tab in one of the corners to help you get a grip on it.

[galilei2]

Hello,

  This is my 4th Sansa Clip, so I'm quite surprised at my inability to get it going.  When I turn it on, all that's on the screen is  the word "music" and a pair of headphones.  I cannot proceed.  Also, the screen light is dim and moves from one place to another as I click the  Select button.

[Miikerman]

Did you read the post directly above yours, and make sure that the screen's protective plastic has been removed?