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Newbie
mgamber
Posts: 2
Registered: ‎01-14-2012
0
Accepted Solution

Sansa Clip - computer doesn't recognize music file

I have a Sansa Clip 8gb. It works OK. It connects to my PC (Windows 7) and charges. But when I open the music folder from the PC there is nothing in it. There is music on the clip and it plays. But nothing in the folder on my PC. The clip has firmware version: v02.01.35A. Its drive is up to date. Any ideas???
SanDisk Guru
gwk1967
Posts: 1,460
Registered: ‎12-27-2008
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Re: Sansa Clip - computer doesn't recognize music file

[ Edited ]
Try changing the player's USB mode to MSC by going to Settings>System Settings>USB. If you still can't see the files, try MTP mode instead. Files transferred in one mode are invisible to your PC when connected in the other mode (files transferred in either mode are always visible to the player itself, which is why they play even if the PC can't find them). The third mode, "Auto Detect", should be avoided as it can change between MTP and MSC between sessions without warning, depending on the whims of Windows.
Newbie
mgamber
Posts: 2
Registered: ‎01-14-2012
0

Re: Sansa Clip - computer doesn't recognize music file

Thanks for the assist. That was the problem. It was set to auto detect; MSC worked. Thanks agian.
Newbie
kellavitt
Posts: 1
Registered: ‎12-11-2012
0

Sansa Clip - computer doesn't recognize music file

hi, my sansa clip don recongnize my pc, when i connect on usb port, i read de forum but i dont have de opcion on setting usb please help me

SanDisk Fanatic
dave61430
Posts: 345
Registered: ‎07-19-2009
0

Re: Sansa Clip - computer doesn't recognize music file

I don't think it's a whim of windows, rather it's the presence and version of WMP installed. Not sure what Rhapsordy supports I dont' use either one for the clip. I know Linux uses MSC mode, not sure about the MAC or how either of those systems handle protected files.

Auto mode is a problem if you use more than one machine and it would have been better if Sansa had not included this mode.