01-18-2012 07:39 AM
The issue started right after I unplugged it from charging. The device was frozen on "Disconnected", so I held down the power button in order to reset it. Now when I turn it on it displays the Sansa text, then goes to the logo and stays there until I reset it. When plugged in it does not show up on the computer, so I can't access it to update firmware or reformat it. I would appreciate some help in fixing it. Thanks!
01-18-2012 06:34 PM
Will the player connect to your computer if you hold the center button down (with the player off) when connecting the USB? If so, I then would try a computer reformat and then, if the player starts up when disconnected, a player reformat.
02-18-2012 10:32 AM
I just got the Sansa Clip+ 2gb player yesterday and its recognized on my computer and I can copy files to it etc, but the menu screen of the device is stuck on an image of some headphones? and says music. And I can hear radio..i believe. But I can't scroll through the "menu". Its just stuck on the same image of headphones etc? I can't play any of the files I copied to the device, but I see the files when I view the player when plugged into PC, and also I can use the Rhapsody software to view the list of my own music and such that I copied to the player. I've charged it for sure, and used the off/on reset feature and also downloaded and run the firmware update tool as well.
The instructions indicate that I should "hold" the menu button first, and then use the scroll down button to navigate the menu, but nothings happening. Maybe I'm doing something wrong? Never had a Sansa MP3 player before. Had a different brand no longer in production Muvo.
Stuck for the moment. I guess its frozen on the "headphone-music" menu choice.