The issue started right after I unplugged it from charging. The device was frozen on “Disconnected”, so I held down the power button in order to reset it. Now when I turn it on it displays the Sansa text, then goes to the logo and stays there until I reset it. When plugged in it does not show up on the computer, so I can’t access it to update firmware or reformat it. I would appreciate some help in fixing it. Thanks!
Will the player connect to your computer if you hold the center button down (with the player off) when connecting the USB? If so, I then would try a computer reformat and then, if the player starts up when disconnected, a player reformat.
Nothing different happens if I try to connect it while holding the center button down. Anything else that might work?
I have the same problem. “disconnected” just stays on the screen…frozen. I imagine the battery will eventually go dead and then I will just recharge
I just got the Sansa Clip+ 2gb player yesterday and its recognized on my computer and I can copy files to it etc, but the menu screen of the device is stuck on an image of some headphones? and says music. And I can hear radio…i believe. But I can’t scroll through the “menu”. Its just stuck on the same image of headphones etc? I can’t play any of the files I copied to the device, but I see the files when I view the player when plugged into PC, and also I can use the Rhapsody software to view the list of my own music and such that I copied to the player. I’ve charged it for sure, and used the off/on reset feature and also downloaded and run the firmware update tool as well.
The instructions indicate that I should “hold” the menu button first, and then use the scroll down button to navigate the menu, but nothings happening. Maybe I’m doing something wrong? Never had a Sansa MP3 player before. Had a different brand no longer in production Muvo.
Stuck for the moment. I guess its frozen on the “headphone-music” menu choice.
Any help?
Peel the protective screen sticker off the face of the player.
There should be a small tab on one side of the screen/sticker (mine was on the right-hand side), assisting you in removing the sticker.,
I’ve got the same exact issue as you, PGS14. It stinks, my Clip+ has been unuseable for months. I don’t know of any way to fix the problem.
I managed to get it connected then I did a manual update of the firmware which seemed to unblock it.
@davidhilton68 wrote:
I managed to get it connected then I did a manual update of the firmware which seemed to unblock it.
Hi,
could you tell how you managed to connect it?