07-06-2013 02:59 PM
The auto updater does not work for me even when right-clicking and selecting "Run as Administrator". I've downloaded the manual bin file but don't know where to put it. (I don't understand what the term "root directory" means.) When I click to view the Sansa files I see only one folder called "Internal Memory".
07-08-2013 12:36 PM
The Auto Updater really isn't needed--it just sits on your computer eating computer resources (albeit, very lightly). Instead, you can simply come to the forum here every now and again and see if there is any updated firmware, almost certainly the only thing that would happen at this point. But even there, it is likely that there will be no further firmware updates for the product at this point.
08-07-2013 11:50 PM
I got a new clip+ to replace an old clip+ that broke. I use it it my car and my old one would continue where it left off when I turned it back on. The one one doesn't. I have to start back up.
How would I go about downgrading to an older firmware?
08-08-2013 04:43 AM
You could go back to an older firmware by manually installing it. You shouldn't have trouble with the resume feature though with newer firmware. Are you pausing the player before turning it off?
08-08-2013 05:05 PM
When I connect to the PC (Win 7 Pro), udpated comes up and downloads 1.02.18 and says update is complete, but device still shows .15 after many attemtps both via updater and manual.
Also, in Win 7 a window comes up showing the battery level, and it's not reading it correctly, says it's "critically low" even though on device it shows that it's charging up properly. Could these issues be related?
08-08-2013 06:35 PM
No, the issues are not related. The "Critically Low" error message is a known Windows 7 bug. Micro$oft apparently doesn't think it's worth their time fixing.
Are you downloading the firmware version from the 1st post in this thread? Are you sure you are un-zipping the .zip file first and then placing the .bin file contained within in the root (top) directory of your Clip Zip? After you do this, are you un-plugging the player? It should turn off. When you power it back up, the screen should say "Firmware Update In Progress" or something to that effect.