Sansa Clip+ Firmware Update 01.02.18

When I connect to the PC (Win 7 Pro), udpated comes up and downloads 1.02.18 and says update is complete, but device still shows .15 after many attemtps both via updater and manual. 

Also, in Win 7 a window comes up showing the battery level, and it’s not reading it correctly, says it’s “critically low” even though on device it shows that it’s charging up properly.  Could these issues be related?