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Newbie
Hairball
Posts: 5
Registered: ‎06-21-2010
0

Re: Sansa Clip+ Firmware Update 01.02.15

I take that back: apparently it did NOT install like it was supposed to.  The screen said the unplug the unit and it will finish installing, but when I did, it froze up.  It will power up again after about 15 minutes and looks like it is working, but now I'm getting that same "try again later" error message.  I checked the version on my screen and it still says 01.01.05. so I'm guessing nothing updated.
SanDisk Guru
Tapeworm
Posts: 14,958
Registered: ‎04-17-2008
0

Re: Sansa Clip+ Firmware Update 01.02.15


Hairball wrote:
I take that back: apparently it did NOT install like it was supposed to.  The screen said the unplug the unit and it will finish installing, but when I did, it froze up.  It will power up again after about 15 minutes and looks like it is working, but now I'm getting that same "try again later" error message.  I checked the version on my screen and it still says 01.01.05. so I'm guessing nothing updated.

 

I would format it and then re-try updating the firmware. Note that formatting will erase all use-loaded content so you'll have to re-transfer your music, but at this point it seems the least of your worries. Formatting will also optimize the memory.
Newbie
Dmeanr
Posts: 2
Registered: ‎06-28-2010
0

Re: Sansa Clip+ Firmware Update 01.02.15

I have is Clip+ with Version 01.01.05 and a Macintosh computer. 

 

I downloaded the updater (by clicking "Download Sansa Firmware Updater" link) and it is an exe file, not a zip.  So how do I extract the zip?  When I click on the file it asks me to choose an application to open it.

 

Also, I have followed the instructions several times for changing the mode to MSC and it doesn't work.  It stays in USB. 

 

 

 

SanDisk Guru
Tapeworm
Posts: 14,958
Registered: ‎04-17-2008
0

Re: Sansa Clip+ Firmware Update 01.02.15


Dmeanr wrote:

I have is Clip+ with Version 01.01.05 and a Macintosh computer. 

 

I downloaded the updater (by clicking "Download Sansa Firmware Updater" link) and it is an exe file, not a zip.  So how do I extract the zip?  When I click on the file it asks me to choose an application to open it.

 

Also, I have followed the instructions several times for changing the mode to MSC and it doesn't work.  It stays in USB. 

 

 

 


I don't believe the Updater can be used with Macs. You should update the firmware manually, following the instructions in the 1st post of this thread.

 

Under Settings > System Settings > USB Mode you should have 3 choices: Auto Defect (which you should never use), MSC & MTP. For a Mac you want to select MSC by highlighting that line and pressing the center select button. You can then use the |<< button to back out or simply press the home button to go back to the Main Menu.

SanDisk Guru
neutron_bob
Posts: 5,819
Registered: ‎12-26-2007
0

Re: Sansa Clip+ Firmware Update 01.02.15

I have seen the Sansa "choke" on a corrupted music file, hanging up during either database refresh or during playback.  If you have recently transferred some new music, and the problem arises, suspect a corruption in those most recent transfers.

 

It's always a good idea to have backup copies of your music.  Try removing the most recent transfers if that's possible, and see if normal operation resumes.

 

Another option is to check the volume (the Sansa's memory) for errors using the PC.  To do this, the device must be in MSC mode.  Starting with the device off, press and hold the center button while plugging in to force MSC mode.

 

Bob  :smileyvery-happy:

 

 

 

Newbie
Dmeanr
Posts: 2
Registered: ‎06-28-2010
0

Re: Sansa Clip+ Firmware Update 01.02.15

[ Edited ]

Nevermind, I got it.  I had to turn the device off and hold down the center button to get it into MSC mode.  Then I had to use the firmware download for all regions (It actually downloaded in zip format) and drop that in the root.  

Message Edited by Dmeanr on 07-01-2010 09:36 AM
Newbie
sslb
Posts: 1
Registered: ‎08-31-2010
0

Re: Sansa Clip+ Firmware Update 01.02.15

Unfortunately, there is still no possibility to use the shortcut (press & hold) to delete a song quickly !

 

it is very annoying to have to press :

 

botom

up

up

center

up

center

up

 

to delete a song when you use it a lot to keep only the music you like into the sansa clip+ !

 

Newbie
jeff-fox
Posts: 1
Registered: ‎09-09-2010
0

Re: Sansa Clip+ Firmware Update 01.02.15

I am running Windows 2003 Server and so can not use Firmware Installer.  I downloaded the clipplus01.02.15.zip file and extracted the two files however I can not copy the files to the root directory.  I can copy to the subdirectories but not the root.  Any ideas why?

Newbie
codebris
Posts: 1
Registered: ‎09-10-2010
0

Re: Sansa Clip+ Firmware Update 01.02.15

Windows no longer recognizes Sansa Clip+  --  What to do? 

SanDisk Guru
Tapeworm
Posts: 14,958
Registered: ‎04-17-2008
0

Re: Sansa Clip+ Firmware Update 01.02.15

 


codebris wrote:

Windows no longer recognizes Sansa Clip+  --  What to do? 


This really isn't the topic of this thread; you should have found another more appropriate or started a new one but, have you tried switching to MSC mode on your player?

 

 

Was it recognized before? In what USB mode? Have you done anything that could have affected it, like installing updates on your computer or change any settings. Add any new hardware or software? Get a new anti-virus program? Change the USB port you had been using. For that matter have you tried the various ports on your computer?