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Newbie
the_simple_soul
Posts: 4
Registered: ‎10-26-2010
0
Accepted Solution

Sansa Clip+ 8 GB not recognised, windows 7

hi,

 

My new Sansa Clip+ 8 GB is not recognised on my windows 7 laptop. 

 

the message "Windows has stopped this device because it has reported problems. (Code 43)" appears when i click on the notification that appears

 

any suggestions?

SanDisk Professor
Jamieson
Posts: 473
Registered: ‎07-28-2010
0

Re: Sansa Clip+ 8 GB not recognised, windows 7

Have you tried other USB ports?

Have you tried another cable?

Have tried switching to a different mode? (Settings>System Settings> USB mode > MSC)

Laptop computers sometimes does not suppy enough power to USB devices, you can try to use other computer if all steps above will not work.

Newbie
the_simple_soul
Posts: 4
Registered: ‎10-26-2010
0

Re: Sansa Clip+ 8 GB not recognised, windows 7

ive tried different usb ports, switching betwen MSC and and the other one. , tried installing MTP porting kit and uninstalling and re installing on the device manager as other help sites suggested. And it has now froze saying connected!!! 

 

please help! :smileyhappy:

 

 

SanDisk Professor
Jamieson
Posts: 473
Registered: ‎07-28-2010
0

Re: Sansa Clip+ 8 GB not recognised, windows 7

Hold the power button for about a minute to unfreeze it.

 

Since you have tried MSC mode already, I guess it's time to test it  with  another computer.

Newbie
the_simple_soul
Posts: 4
Registered: ‎10-26-2010
0

Re: Sansa Clip+ 8 GB not recognised, windows 7

thankyou for the power tip, thought it was Kapput!

 

another computer seems the only way...

 

my computer did recognise it at one point i believe, it came up "removeable disk (G:smileyhappy:" when i clicked on it it said insert disk. so it looks like it want to work...

 

any other suggestions?

Newbie
the_simple_soul
Posts: 4
Registered: ‎10-26-2010
0

Re: Sansa Clip+ 8 GB not recognised, windows 7

FIGURED IT OUT!!!!

 

i cant use my dongle and mp3 player at the same time, its either 1 or the other!

 

thanks for your help 

SanDisk Professor
Jamieson
Posts: 473
Registered: ‎07-28-2010
0

Re: Sansa Clip+ 8 GB not recognised, windows 7

Good to hear that. ^_^

SanDisk Guru
Miikerman
Posts: 7,250
Registered: ‎12-11-2007
0

Re: Sansa Clip+ 8 GB not recognised, windows 7

And people wonder why my 80-year-old mom just doesn't want a computer at this point ...   Make it as easy to use as a programmable coffee maker, and she'll get one.

SanDisk Guru
Tapeworm
Posts: 15,032
Registered: ‎04-17-2008
0

Re: Sansa Clip+ 8 GB not recognised, windows 7

 


Miikerman wrote:

And people wonder why my 80-year-old mom just doesn't want a computer at this point ...   Make it as easy to use as a programmable coffee maker, and she'll get one.


I don't know . . . some of those new-fangled coffe makers are pretty darn complicated.

 

 

How do I get it to stop flashing 12:00? :smileytongue:

SanDisk Guru
Miikerman
Posts: 7,250
Registered: ‎12-11-2007
0

Re: Sansa Clip+ 8 GB not recognised, windows 7


Tapeworm wrote:

  

How do I get it to stop flashing 12:00? :smileytongue:


Follow the directions for your VCR.   :smileywink: