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Newbie
Posts: 4
Registered: ‎10-26-2010
0
Accepted Solution

Sansa Clip+ 8 GB not recognised, windows 7

hi,

 

My new Sansa Clip+ 8 GB is not recognised on my windows 7 laptop. 

 

the message "Windows has stopped this device because it has reported problems. (Code 43)" appears when i click on the notification that appears

 

any suggestions?

SanDisk Professor
Posts: 473
Registered: ‎07-28-2010
0

Re: Sansa Clip+ 8 GB not recognised, windows 7

Have you tried other USB ports?

Have you tried another cable?

Have tried switching to a different mode? (Settings>System Settings> USB mode > MSC)

Laptop computers sometimes does not suppy enough power to USB devices, you can try to use other computer if all steps above will not work.

Newbie
Posts: 4
Registered: ‎10-26-2010
0

Re: Sansa Clip+ 8 GB not recognised, windows 7

ive tried different usb ports, switching betwen MSC and and the other one. , tried installing MTP porting kit and uninstalling and re installing on the device manager as other help sites suggested. And it has now froze saying connected!!! 

 

please help! Smiley Happy

 

 

SanDisk Professor
Posts: 473
Registered: ‎07-28-2010
0

Re: Sansa Clip+ 8 GB not recognised, windows 7

Hold the power button for about a minute to unfreeze it.

 

Since you have tried MSC mode already, I guess it's time to test it  with  another computer.

Newbie
Posts: 4
Registered: ‎10-26-2010
0

Re: Sansa Clip+ 8 GB not recognised, windows 7

thankyou for the power tip, thought it was Kapput!

 

another computer seems the only way...

 

my computer did recognise it at one point i believe, it came up "removeable disk (GSmiley Happy" when i clicked on it it said insert disk. so it looks like it want to work...

 

any other suggestions?

Newbie
Posts: 4
Registered: ‎10-26-2010
0

Re: Sansa Clip+ 8 GB not recognised, windows 7

FIGURED IT OUT!!!!

 

i cant use my dongle and mp3 player at the same time, its either 1 or the other!

 

thanks for your help 

SanDisk Professor
Posts: 473
Registered: ‎07-28-2010
0

Re: Sansa Clip+ 8 GB not recognised, windows 7

Good to hear that. ^_^

SanDisk Guru
Posts: 7,663
Registered: ‎12-11-2007
0

Re: Sansa Clip+ 8 GB not recognised, windows 7

And people wonder why my 80-year-old mom just doesn't want a computer at this point ...   Make it as easy to use as a programmable coffee maker, and she'll get one.

SanDisk Guru
Posts: 15,453
Registered: ‎04-17-2008
0

Re: Sansa Clip+ 8 GB not recognised, windows 7

 


Miikerman wrote:

And people wonder why my 80-year-old mom just doesn't want a computer at this point ...   Make it as easy to use as a programmable coffee maker, and she'll get one.


I don't know . . . some of those new-fangled coffe makers are pretty darn complicated.

 

 

How do I get it to stop flashing 12:00? Smiley Tongue

SanDisk Guru
Posts: 7,663
Registered: ‎12-11-2007
0

Re: Sansa Clip+ 8 GB not recognised, windows 7


Tapeworm wrote:

  

How do I get it to stop flashing 12:00? Smiley Tongue


Follow the directions for your VCR.   Smiley Wink