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Newbie
FuriousBadger
Posts: 6
Registered: ‎05-01-2012
0

SD Card remains "empty"

I have a Sansa Clip+ with a Samsung 32gb micro SD card. The problem is that even after adding mp3's to the card it still shows up as "empty" in the sansa clip. The card is formatted as vfat and I have tried it on both Linux and Windows. It did work once - but not again. There is a folder at the card's root called "MUSIC"; inside that there is AUDIOBOOKS and PODCASTS; I have placed mp3's into MUSIC and at the root of the card - nothing; I have also created a folder called MUSIC inside the MUSIC folder - same thing; nothing. I have tried this directly through the Sansa device and through an SD card slot on my netbook. I really don't know what to do... Cheers.
SanDisk Guru
JK98
Posts: 2,687
Registered: ‎09-13-2008
0

Re: SD Card remains "empty"

Formatted as vFAT? It is supposed to be formatted as FAT32.

Newbie
FuriousBadger
Posts: 6
Registered: ‎05-01-2012
0

Re: SD Card remains "empty"

[ Edited ]

Sorry; I should have been more specific - here are the specs:

 

$ file -s /dev/sdc1
/dev/sdc1: x86 boot sector, mkdosfs boot message display, code offset 0x58, OEM-ID " mkdosfs", sectors/cluster 32, Media descriptor 0xf8, heads 64, sectors 61313024 (volumes > 32 MB) , FAT (32 bit), sectors/FAT 14976, serial number 0x5d85da3, label: "           "

 

 

$ find /mnt/sd/
/mnt/sd/
/mnt/sd/MUSIC
/mnt/sd/MUSIC/PODCASTS
/mnt/sd/MUSIC/AUDIOBOOKS
/mnt/sd/MUSIC/01. And I Love Her (alternate).mp3

 

 

As you can see it's formatted as FAT32. The basic directory structure was also created by the device itself which shows that the it recognises, and can write to, the partition. As you can see only a single 7MB mp3 resides as the root of MUSIC. The SD card shows on the device as empty. I must stress that it did work once but not again. I must also stress that regardless of operating system / computer I use - they can all read/write to the card.

 

This is most likely an issue with the device itself. In system settings it shows the 'version' as V01.02.15A - I assume this is the firmware version.

 

Cheers.

SanDisk Guru
JK98
Posts: 2,687
Registered: ‎09-13-2008
0

Re: SD Card remains "empty"

On the player itself you can't find the songs, or do you mean when you connect the player to your pc you don't see the songs in your player on your pc?

 

How did you add the songs to the card? Did you check to make sure the songs are on your card?

 

Did you insert the card while the player is off? did you insert the card in the player until it clicked into place?

 

Did you try to navigate to MUSIC> folders on the player and see if your songs are there?

 

Are your songs properly tagged with ID3 V2.3 ISO 8859-1  tags?

Newbie
Sansamilla
Posts: 10
Registered: ‎01-23-2010
0

Re: SD Card remains "empty"

[ Edited ]

Same here. Just got a 32gig microsd class 10 from newegg. I have a  clip 1g, clip+ 8g, clip zip 8g, and recently a new white sansa clip+4g . 4 in all. I always liked the white one,  [just for the looks, but also prefer the firmware to the zip] so I finally got one, opened it up; I popped in a 32 gig card. Wierdest thing. The folder structure is created, ie music, audiobooks, podcasts; but the player still sees the card as empty. You can add music [or any files] to the 32 card and it works perfect on 3 of my computers,plays the music fine; and heres the wierd thing, it works on my clip, clip zip 8g, clip+ 8g, but NOT on my white clip+4g. Yes I did the sd formattter, https://www.sdcard.org/consumers/formatter_3/,  yes I did the H2testw 1.4. You can even add, read, play files through the player's card when the player is connected to the computer. A 16g, 8g and 4g microsd work just fine on it.

I am a veteran user, but rarely post. This is definetly a WTF issue. Could be the player, but I guess it could be the card.

I've seen all the post for the 32g microsd class10 and very similar issues. All my players have the most updated firmware. The card did not work in the clip+4g with the old firmware, nor the newest firmware [which I guess is not really new]. Now, do I warranty the card, or warranty the player? I wonder if a different 32g card would work, but the strange thing is that it works it my other clip players. I post this because I hope this helps the users see the extent of the strangeness of the issue with the 32g class 10 card and clip+'s. Maybe some were made at different times with different software...who knows. The gurus rock by the way on the posts. You usually dont have to post, cause they have already answered someone with a similar issue you have. Just my 2 cents.

SanDisk Guru
JK98
Posts: 2,687
Registered: ‎09-13-2008
0

Re: SD Card remains "empty"

Which firmware does it have? Try downloading the latest firmware(even if it is already on the player), and manually install it on the player. Sometimes the firmware in the player becomes corrupted.

SanDisk Guru
JK98
Posts: 2,687
Registered: ‎09-13-2008
0

Re: SD Card remains "empty"

[ Edited ]

Some other people have had issues with some class 10 cards in the Clip+.  I recommend using class 4 cards.

SanDisk Guru
JK98
Posts: 2,687
Registered: ‎09-13-2008
0

Re: SD Card remains "empty"

In the release notes for the 01.02.16 firmware- "Supports newer memory configuration"

 

http://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Sansa-Clip-Firmware-Update-01-02-16/td-p/150227

Newbie
FuriousBadger
Posts: 6
Registered: ‎05-01-2012
0

Re: SD Card remains "empty"

I've done all as suggested here - made sure it was connected properly ect. Like I said, directories were created by the device, there are definitely media files on it, the device itself also recognises the SD card. The card is a class 10 32GB samsung. I have done a manual firmware upgrade, upgrade went fine, using version 01.02.16P - The problem still persists.
Newbie
FuriousBadger
Posts: 6
Registered: ‎05-01-2012
0

Re: SD Card remains "empty"

How did you add the songs to the card? Did you check to make sure the songs are on your card? Both through the device and a separate adapter - both on Linux and Windows. Did you insert the card while the player is off? did you insert the card in the player until it clicked into place? It was off and it clicked. The card is recognised, just not the data on it. Did you try to navigate to MUSIC> folders on the player and see if your songs are there? That's what I done. The card shows as empty. Are your songs properly tagged with ID3 V2.3 ISO 8859-1 tags? Yes, I done a directory listing, there is only one media file on it and the only special characters it uses is a whitespace, . and ()