Sansa® Clip | Sansa® Clip+

[hunterm4]

I'm VERY unhappy with Sansa's service and product. I purchased the Sansa Clip recently and the clip has already cracked and fallen off from normal use. I called the customer support and they were not willing to do anything for me except to say I could buy a new replacement clip for 9.99. They consider it an accessory, which does not make any sense. Good luck, I think I may have to go with a different brand.

[Marvin_Martian]

---

hunterm4 wrote:
I'm VERY unhappy with Sansa's service and product. I purchased the Sansa Clip recently and the clip has already cracked and fallen off from normal use. I called the customer support and they were not willing to do anything for me except to say I could buy a new replacement clip for 9.99. They consider it an accessory, which does not make any sense. Good luck, I think I may have to go with a different brand.

---

Normal use can mean different things to different people. I had one Clip for nine months that I used daily, the clip did get a crack, but never broke on me before I traded it away. My other Clip I had for seven months before I sold it, again, daily use, and the same holds true. It still hasn't broken to this day, I sold it to a co-worker. The replacement they told you about is actually a pack of three, I believe....I would get that rather than get all mad and just go buy something else.....it would certainly be a cost-efficient solution. 

[Miikerman]

---

hunterm4 wrote:
I'm VERY unhappy with Sansa's service and product. I purchased the Sansa Clip recently and the clip has already cracked and fallen off from normal use. I called the customer support and they were not willing to do anything for me except to say I could buy a new replacement clip for 9.99. They consider it an accessory, which does not make any sense. Good luck, I think I may have to go with a different brand.

---

I've seen this response from SanDisk Customer Service before.  With all due respect to those nice folks, I would refer them to the SanDisk warranty, which has no exception for the Clip's clip.

[drlucky]

if something is physically broken it usually will fall under the physical damage clause which would exclude it from warranty. most all companies i have delt with have similar policies. 

[Miikerman]

As I said, I'm not aware of an exception for the clip in the warranty; but I gaven't read the policy in awhile.

[brokenhead]

I would gladly pay $10 for a new clip.  I just do not know how to order one!  I haven't been able to find it online.  Not anywhere.  How do you get one?

[Miikerman]

Like these in the SanDisk store?

http://shop.sandisk.com/DRHM/servlet/ControllerServlet?Action=DisplayCategoryProductListPage&SiteID=sdiskus&Locale=en_US&CallingPageID=CategoryProductListPage&Env=BASE&startIndex=16&categoryID=11449200

[Marvin_Martian]

---

brokenhead wrote:
I would gladly pay $10 for a new clip.  I just do not know how to order one!  I haven't been able to find it online.  Not anywhere.  How do you get one?

---

Click on this to order a pack of three of them for $10

[brokenhead]

Thanks for the links, people.  Don't know why I couldn't find it.  I was about to use a bent paperclip. 

For the record, my original clip actually rusted out.  But that is not the point.  The point is that the clip piece is removable - i.e., it comes off.  I wear it in the gym and have bumped it the wrong way and it gets dislodged from the player.  I imagine this happening to many users.  Small things get lost, like between the seats of your car.

[eslatt]

What about those people who live outside the USA - how are we catered for and can be get 3 replacement clips for 10 euro?