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Newbie
Posts: 1
Registered: ‎02-05-2018
Accepted Solution

Player charging on PC, but not visible in MY Computer

Hi,

 

When I connect my Sansa Clip+ to my PC, the player is charging, but it's not visible in My Computer, so I can't transfer new songs. I tried it on two PCs, it's the same.

 

Help please Smiley Happy

 

 

SanDisk Guru
Posts: 16,109
Registered: ‎04-17-2008

Re: Player charging on PC, but not visible in MY Computer

What USB mode is it in? Typically, the default is Auto Detect, which can be problematic. Try manually selecting MSC mode & check; the player will show in File Explorer as 2 new separate drives (player & SD card slot).

 

If this doesn't work, detach from the computer and select MTP mode & try that. Note that if either of these settings allow you to see the player, you still may not see the content (files) as the player needs to be connected in the same mode as it was when the files were initially transferred/copied to the player in order to be seen.

 

Hence the problem with Auto mode.