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Newbie
Posts: 7
Registered: ‎02-21-2012

No sound from sansa clip+

I have a 5 month old sansa clip+ that has stopped giving out any sound. The screen says it's working, has all the normal display but no sound, have tried several earphones and stereo speakers. Looking at the headphone hole there is evidence of slight damage, ie where the baby may have tried inserting the headphones too forceably at the wrong angle. Is this likely to have damaged the inside? Anything I could do to it? as I assume the warranty would be invalid.

Thanks

SanDisk Guru
Posts: 16,124
Registered: ‎04-17-2008

Re: No sound from sansa clip+

Are you sure it's just not on PAUSE ?

Newbie
Posts: 7
Registered: ‎02-21-2012

Re: No sound from sansa clip+

Definately not on pause, however have realised it's not that there is NO sound it's just very low, so some tracks that are quite low volume played on anything now have no sound, other tracks play much quieter than before. The volume is set to 'rest of the world' but the tracks have always been audible previously.

SanDisk Guru
Posts: 16,124
Registered: ‎04-17-2008

Re: No sound from sansa clip+

Is the Volume option set to HIGH in Settings?

Newbie
Posts: 7
Registered: ‎02-21-2012

Re: No sound from sansa clip+

Yes, the volume has always been fine previously.

SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: No sound from sansa clip+

If you haven't yet done it, try a reset of the player (hold the on button down for 30 seconds or more).  Also, try a reapplication of the firmware (the code can become corrupted)--see the firmware upgrade sticky thread at the top of the forum. 

Newbie
Posts: 7
Registered: ‎02-21-2012

Re: No sound from sansa clip+

thanks, I'll try them.

Newbie
Posts: 7
Registered: ‎02-21-2012

Re: No sound from sansa clip+

OK, I've updated the firmware and tried the reset. I have two other clip + (1 for me, 2 for the kids) - Comparing them,  the volume on the affected one at max is about what it is at half  volume on the other two.

SanDisk Guru
Posts: 16,124
Registered: ‎04-17-2008

Re: No sound from sansa clip+


undergrounderni wrote:

Yes, the volume has always been fine previously.


 

But you didn't answer my question . . .

 


Tapeworm wrote:

Is the Volume option set to HIGH in Settings?


There is a Volume option in the Settings menu for either NORMAL or HIGH. Check to see that it is set to HIGH.

Newbie
Posts: 7
Registered: ‎02-21-2012

Re: No sound from sansa clip+

Sorry, I wasn't clear.  Yes it is.