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Newbie
Posts: 2
Registered: ‎09-19-2015

New Sansa Clip+ won't activate in Audible Manager

I have recently bought a new Sansa Clip+ (I have several). I have been trying to activate it in Audible Manager and keep getting sent around in circles. I choose "Activate device", then I am directed to the Audible.com webpage to put in login & password. When I hit continue I am returned to Audible Manager with a pop-up box again which say "To activate your Sandisk SansaClip+ please press ok", which sends me back to the Audible.com login/password page. It goes around in circles without actually refusing to activate it , but not activating it either.

 

I have tried:

- AutoDetect, MTP & MSC  USB options. 

- updated the sansa clip+ firmware to V01.02.18A

- re-formated my Sansa Clip+ device

- deactivated an old sansa device, (in case I havd hit the limit of 3 devices), deactivation successful

- deleted the Audible folder on the device already & tried to re-activate

- updated & re-dowloaded Audible Manager & Audible Download Manager

- changed my computer regional settings to USA (I'm in Australia), so I was redirected to the Audible.com activation page (rather than the Audible.com.au activation page)

- updated my password & login for my audible.com account

 

What else can I try? 

 

Highlighted
Newbie
Posts: 1
Registered: ‎07-02-2017

Re: New Sansa Clip+ won't activate in Audible Manager

Yeah, I went round and round with this too. This probably won't help you years later, but I finally beat it by copying the AudibleActivation.sys file from another working, activated Clip+ and pasting it into the Audible folder on the new Clip+. You need to go into Settings on the Clip+ and change USB mode to MSC to see this file on both devices. Hope this helps someone else.