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Newbie
wind3735
Posts: 3
Registered: ‎10-28-2010
0

New Sansa Clip+ keep shutting down.

How to solve this? I just bought this from amazon few days ago and it started to shut down on itself since yesterday.

 

I didn't turned on the power save or sleep option, but sometimes it just shutting down after like 2 min of music playback.

 

Thank's

SanDisk User
Chuck_W
Posts: 67
Registered: ‎11-03-2008
0

Re: New Sansa Clip+ keep shutting down.

are the batteries fully charges?

SanDisk Guru
Miikerman
Posts: 6,935
Registered: ‎12-11-2007
0

Re: New Sansa Clip+ keep shutting down.

If you haven't done it, you might want to try resetting the player; and reapplying the firmware (see the firmware upgrade sticky at the top of the forum). 

Newbie
wind3735
Posts: 3
Registered: ‎10-28-2010
0

Re: New Sansa Clip+ keep shutting down.

The batteries are fully charged.

 

Resetting it? Reset it to the factory setting? I tried but my clip+ come with the latest firmware(01.02.15) , i can't update even i reset it. 

SanDisk Guru
Miikerman
Posts: 6,935
Registered: ‎12-11-2007
0

Re: New Sansa Clip+ keep shutting down.

Reset:  hold the on button down for 20-30 seconds or more. 

Newbie
Krald
Posts: 1
Registered: ‎10-31-2010
0

Re: New Sansa Clip+ keep shutting down.

[ Edited ]

I also have this problem, while walking with the sansa clip+ in my pocket, at times it will lock up and freeze, appear paused, and I have to turn it off and on for it to work again, it seems to play on because the time on the track has advanced some, but no music is played until that normal restart. I also got mine from amazon.

 

Today, it cut out completely, a normal off and on didnt help, it just was blank black screen, and it didnt seem to respond well to charging up either, plus my pc didn't recognise it. However doing a full reset like proposed here did seem to work, albiet it remained a bit sluggish, so it is working again, it's just a question now as to whether it will stay that way or not.

 

I also tried a firmware update, but it said update service not available, but from looking at the updater and the number in the firmware thread, it seems like I may be up to date anyway.

 

Either way I'm not a very satisified customer so far, I've had constant "crashes" like the first, now a scare having be believe it was broken fully, and also the clip broke off of the back so I've had to go without one.

 

I do love the design, I do love the practicality and function of it all, but the reliability and the build quality doesn't seem up to scratch yet.

SanDisk Guru
Miikerman
Posts: 6,935
Registered: ‎12-11-2007
0

Re: New Sansa Clip+ keep shutting down.

You may want to manually reapply the latest firmware.  See the firmware upgrade sticky at the top of the forum (it is easy to do).

 

If the situation keeps on recurring and you still are within the warranty period, I'd telephone SanDisk for a replacement.

Newbie
wind3735
Posts: 3
Registered: ‎10-28-2010
0

Re: New Sansa Clip+ keep shutting down.

Thanks for the solution, the clip+ just fixed itself though, didn't do anything but the auto shut down thing didn't happen anymore.

 

I'm not sure if clip+ warranty is available in my country (Malaysia), they don't even sell it here ::smileyindifferent: