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ETS
Newbie
Posts: 2
Registered: ‎09-14-2017

My computer won't recognize my Sansa Clip +

When I plug it into my computer, it won't charge and the computer doesn't even read that it's there. I have a black Sansa Clip + 4 GB and I'm using Windows 8.1. It worked fine until a few months ago, but I can no longer put music on it from my computer.

SanDisk Guru
Posts: 16,158
Registered: ‎04-17-2008

Re: My computer won't recognize my Sansa Clip +

1. Try a different USB port.

2. Check in Device Manager to see if it shows up there.

3. Try resetting the device by holding down the power button for 20-3- secs. (while uplugged from the computer). Release the power button, then press again to start it up.

ETS
Newbie
Posts: 2
Registered: ‎09-14-2017

Re: My computer won't recognize my Sansa Clip +

I tried the 3rd option and it worked. Thanks.

SanDisk Guru
Posts: 16,158
Registered: ‎04-17-2008

Re: My computer won't recognize my Sansa Clip +

Great!

 

Newbie
Posts: 4
Registered: ‎02-18-2018

Re: My computer won't recognize my Sansa Clip +

[ Edited ]

My first post here and I have the same problem. Among others....
I have two identical Sansa Clip 4GB. The first one (red) has served me well but the battery is not so good anymore, the clip on the back is broken and it looks a litte scrappy. But I'ts working fine. I have a (Sandisk) 16GB card in it. 

 

Recently I bought a slightly used black one. It came with a 2GB (Sandisk) memory card (not installed). 

First of all: when any of these card is used in the black player, it hang during startup when the logo is displayed the second time. Resetting will not make any change. 

Without extra memory card it starts up. So I plugged it in to my computer and transferred some songs. No problem. 

But: next time I tried it says "USB-device not recognized". I get the Connected message on the device and the symbols as well. 

I have tried another computer, other USB-ports (no hub), other cables - nothing works. I have also tried to re-format the unit and reset to default settings. No change.

USB is set to MSC (have tested both and also Auto). 

FW is 1.02.17F - but can not be upgraded since I can't acces the device.  

I have Windows 10. Device manager says: Unknown USB-device (request descriptor failed). 

I'm running out of options. What is you best shot? 

Newbie
Posts: 4
Registered: ‎02-18-2018

Re: My computer won't recognize my Sansa Clip +

No one has any suggestions? 

SanDisk Professor
Posts: 463
Registered: ‎09-12-2015

Re: My computer won't recognize my Sansa Clip +

Maybe try using the micro USB data cable that comes with each Sansa player. Many other random micro USB cables are capable of charging these players but they lack the extra internal wires for data communication.

Newbie
Posts: 4
Registered: ‎02-18-2018

Re: My computer won't recognize my Sansa Clip +

Well, it's the cable I've been using. The original cable. And since I have two Sansa Clip I've tested both. 

My hope is to send some kind of "reset" to the player. I think/hope that will do the trick. But how? 

SanDisk Professor
Posts: 463
Registered: ‎09-12-2015

Re: My computer won't recognize my Sansa Clip +

Take a look at the solution submitted by Forum member "jonmyrlebailey" in March 2012.

    http://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/HELP-My-Sansa-Clip-is-no-longer-recognized-by-my-...

Newbie
Posts: 4
Registered: ‎02-18-2018

Re: My computer won't recognize my Sansa Clip +

Thanks for the tip but it didn't work. I never got that far as in the link. 

My (black) Sansa Clip will never show up on Device Manager as a Mass storage device or a Portable device. My red does. 

Only as a Unknown device. 

"Windows has stopped this device becuase it has reported problems (Code 43)"

 

I'm stuck between a rock and a hard place...