My computer won't recognize my Sansa Clip +

Thanks for the tip but it didn’t work. I never got that far as in the link. 

My (black) Sansa Clip will never show up on Device Manager as a Mass storage device or a Portable device. My red does. 

Only as a Unknown device. 

“Windows has stopped this device becuase it has reported problems (Code 43)”

I’m stuck between a rock and a hard place…