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ETS
Newbie
Posts: 2
Registered: ‎09-14-2017

My computer won't recognize my Sansa Clip +

When I plug it into my computer, it won't charge and the computer doesn't even read that it's there. I have a black Sansa Clip + 4 GB and I'm using Windows 8.1. It worked fine until a few months ago, but I can no longer put music on it from my computer.

SanDisk Guru
Posts: 16,068
Registered: ‎04-17-2008

Re: My computer won't recognize my Sansa Clip +

1. Try a different USB port.

2. Check in Device Manager to see if it shows up there.

3. Try resetting the device by holding down the power button for 20-3- secs. (while uplugged from the computer). Release the power button, then press again to start it up.

ETS
Newbie
Posts: 2
Registered: ‎09-14-2017

Re: My computer won't recognize my Sansa Clip +

I tried the 3rd option and it worked. Thanks.

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SanDisk Guru
Posts: 16,068
Registered: ‎04-17-2008

Re: My computer won't recognize my Sansa Clip +

Great!