09-14-2017 02:06 PM
When I plug it into my computer, it won't charge and the computer doesn't even read that it's there. I have a black Sansa Clip + 4 GB and I'm using Windows 8.1. It worked fine until a few months ago, but I can no longer put music on it from my computer.
09-15-2017 09:11 AM
1. Try a different USB port.
2. Check in Device Manager to see if it shows up there.
3. Try resetting the device by holding down the power button for 20-3- secs. (while uplugged from the computer). Release the power button, then press again to start it up.