12-14-2016 11:19 AM
I'm really pleased with my Sansa which hasworked well for a few years; but all of a sudden it won't turn on or off. If I plug it into a USB then it charges up and works fine, but it's like the 'power' button doesn't exist. It won't recognise I'm touching it at all. I know it's a long shot, but any help would be gratefully received! Thank you.
12-14-2016 12:18 PM
It could be a physical button/connector issue.
Or, hopefully, it could be a software glitch, which can develop over time. I would try manually reapplying the latest firmware, easy to do (see the firmware sticky thread at the top of this sub-forum). You also could try reformatting the player from its System settings, which can clear up mystery issues--note that this will delete user content, and so save anything you want to keep to another device first.
12-15-2016 10:09 AM
Does the device power up when plugged into your computer, but shuts off when unplugged?
If so, It's likely a loose/broken connection from the battery to the device (internally). You didn't say which Sansa player you have, but this was a very common issue on the original Clips (round scroll wheel), and some of the newer models as well (Clip+).
If this is the case, it is possible to open up the case and re-solder the connection. There are guides/instructions on how to do this online.
12-16-2016 01:52 AM
Thanks for your reply. It's a Sansa Clip and a few years old! The only way to turn it on is to plug it in. I can't turn it off either, so I have to wait until it gets to the end of a track and allow it to shut down naturally.
12-16-2016 09:29 AM
So the player will work after you plug it into your computer, and then stay on after you disconnect it? That doesn't sound like a battery lead issue . . . did you try (manually) re-applying the firmware and/or formatting as Miikerman suggested?
12-18-2016 08:48 AM
I've reset it but to no avail.
I tried using the firmware download, and it said that the .exe wasn't an valid Win32 application.
I tried doing it the alternative way, and can't find a programme to run the BIN file from. Lost!
12-19-2016 08:19 AM
Ah I think I've done that then - again to no avail. Unless I've copied it to the wrong place. The player doesn't turn itself off, but when I disconnect it it says "disconnecting" and then goes back to normal.