03-06-2011 07:06 PM
It's been less than a week since I bought the mp3. I take care of it, it's been fine, never been dropped or touch by water. But earlier today when I'm charging it ( I was charging it with an AC adapter, I know it's okay to charge my mp3 with it because the manual said so) , it suddenly stopped charging and wen't completely off. When I try to turn it on it won't turn on, then I connect it to the usb charger which connected to the computer it still won't turn on nor it has the little "connected" icon, the screen was a complete blank. Nothing happen. So what should I do to get it to work again?
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03-06-2011 08:51 PM
Generally, the first thing to try in cases like this is to reset the player. Press and hold the power button for 20-30 seconds, then release it. Then press it again momentarily, and hopefully it will work as it should.
03-09-2011 06:25 AM
I am experiencing the exact same problem however I have tried to reset the player multiple times and still there is no response. Does anyone know what else should be done? Thank you so much! This is my first time owning a Sansa.
03-09-2011 05:56 PM
Just a thought, but: are you holding the on button down long enough, to reset? It can take 20-30 seconds, or more. Also, you can try forcing a connection to your computer and see if that helps: with your Clip off and your holding the player's center button down, connect the USB cable between your player and computer. Finally, people have reported that leaving your Clip plugged into the AC power supply (via a USB AC adapter) or your computer (if a laptop, try one of the back USB ports, which can be more powerful than the front) for a few days (not just hours) can trickle-charge the Clip's circuitry so that you can start it. Good luck!
03-09-2011 05:59 PM
If the reset is not working for you nor the player turns on or got recognized by the computer. Then the player might be longer working properly. Contact the 866-SanDisk for a possilbe replacement if its still under warranty..
04-29-2011 05:07 AM
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04-30-2011 04:03 PM
I just had to register to thank you guys. Mine just turned off mid playing but wouldn't power back on and my PC wouldn't recognize it. I was freaking out cause I love my clip so much. Reset worked and allowed it to be recognized by my laptop. Haven't tested playing it yet. Kinda nervous, but I'll keep my fingers crossed.
06-26-2011 09:47 PM - edited 07-08-2011 12:49 AM
keep your fingers positive back. just change your point if it is in still under warranty .go for the new one by replacing your defective disk. and they would like to know your location to let you know thier outlets. simple is that.