I have no idea

Ok so I just got the clip today. I install the software and what not. I plugged in the mp3 player and nothing happens. It’s showing that it’s charging which means the computer recognizes that it’s there, right? Well with the Rhapsody ■■■■ the software installed there is no indication that it is connected. There’s nothing under sources. When I try to attach a new device it doesn’t give me the clip as an option which leads me to believe it is not compatible. Am I doing something wrong here? Someone please help me.

What OS do you have?

What service pack?

What version of Windows Media player do you have installed?