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SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: Help with firmware upgrade/replacement

Why will the player stop working in 5 days, and what company is going to charge you $25 to fix it? In the end, you might want to telephone SanDisk Customer Service and walk through the issue, and what they recommend. http://www.sandisk.com/about-sandisk/contact-us/
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Newbie
Posts: 6
Registered: ‎02-03-2013

Re: Help with firmware upgrade/replacement

The company is Advanced Technology Group (DBA Corrlinks). They sell the players in Federal Prisons for $70, then charge $15 + $10 p/h to fix them (remove security features when you are released.  Total rip off, but what can you do.  E-mailed support desk, so they may have an answer for me thanks for the suggestion and help.

SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: Help with firmware upgrade/replacement

Keep in mind that you can get free Customer Support from SanDisk, including a warranty replacement of the player if it is still under warranty (1 year in the U.S.) and faulty--SanDisk even covers the postage both ways.  SanDisk's contact info.:  http://www.sandisk.com/about-sandisk/contact-us/.  Easiest to telephone them, and you can talk through any issue.  Good luck!

Newbie
Posts: 2
Registered: ‎03-30-2013

Re: Help with firmware upgrade/replacement

Hi,

 

Did you get this resolved?  I have a BOP sandisk too, that I'd like to unlock and not have to send it in to have it done!

Newbie
Posts: 2
Registered: ‎03-30-2013

Re: Help with firmware upgrade/replacement

I FINALLY figured out how to get my music off my BOP edition sansa clip!  this does not unlock the unit so that I can use it after it expires, but I was able to get the music off it for free, and upload into itunes, where I can do with it what I want....

 

I used a disk recovery program, which people use when their hard disk drives on their computers go kaput...  These programs scan the hard drives attached to a computer, and allow you to "recover" them....

 

The one I used was minitool power data recovery (http://download.cnet.com/MiniTool-Power-Data-Recovery-Free-Edition/3000-2094_4-10561431.html), which will allow you to recover the first 1 gig for free, which covers about 250 songs I think.  I'm sure there are other programs out there that will allow you to recover all of them, or you may just want to buy the full version of this one, but at least you don't have to send money to corrlinks!

 

Later.

SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: Help with firmware upgrade/replacement

Thanks for the information. I haven't tried it, but I wonder if the well-regarded Recuva data recovery freeware would be able to handle this issue as well.
Newbie
Posts: 1
Registered: ‎11-26-2013

Re: Help with firmware upgrade/replacement

Hey,

 

I know this is an ancient thread, but I have some questions about the Sansa Clip player you were able to rescue your songs from.

 

1. Was the file structure on the disk pretty straight-forward?  Like a "Media" folder with Artist then Album folders nested in them?

 

2. Were the files themselves standard mp3's and playable through iTunes with no problem?

 

Thanks for any help you (or anybody else with similar experience) can offer.  Good to know the songs you already paid for weren't completely lost as the manuals say. 

mbr
Newbie
Posts: 1
Registered: ‎01-05-2015

Re: Help with firmware upgrade/replacement

Hey people, the BOP firmware is a monster and won't be easily replaced.  Here is link to a do it yourself but it does take some patience.

http://www.wikihow.com/Unlock-a-Federal-Prison-Sansa-MP3-Player