This is an unacceptable response. The only reason I maintain my Napster subscription is to put songs on my Sansa Clip device. An appropriate response from SanDisk is, “Here’s what happened, here’s what we’re doing to solve it, here’s when we plan to have the fix: <enter date>.” Instead, I am told to ROLL BACK my operating system updates for Windows 10. Not a realistic solution short or long term.
The fact that the company has not seen fit to issue such a response tells me that they are not actually going to release a fix and that I can now discard my Napster subscription and my Sansa Clip and simply use my iOS device.
You’d think tech companies would have learned by now how to respond to issues such as these. We all understand that they come up, but the opaque response with no tangible timeline to solution is amateurish at best.
After 10+ years, good bye.
