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Newbie
Kevlarsoul
Posts: 4
Registered: ‎03-21-2010
0

Computer does not recognize the mp3 player

Worst day ever. From morning to night. And on top of that my sansa player is completely useless as always. Now it doesn't even get recognized when I plug it in my computer. I've tried to download windows media player 11 (some users reported it worked then), but I don't have pass the validation by Microsoft Windows. I've tried to hold down the on button for 20 seconds and then the middle button and see if that helps - but nope. Not that either. I've tried to reset it all too - so now I don't have any songs left on it at all. Did it work? Nope.

 

Not sure what to do. All I know is that I need some fresh air now because my temper is not helping me here.

SanDisk Guru
Miikerman
Posts: 7,357
Registered: ‎12-11-2007
0

Re: Computer does not recognize the mp3 player

I'm assumming the Clip+?

 

Try holding the on button down for more than 20-30 seconds. 

 

Try to connect to your computer with the Clip+ off and your holding the center button down.

 

Try leaving the player plugged into the wall AC via a USB AC adapter for a few days--sometimes it can trickle-charge the player back to life. 

Newbie
Kevlarsoul
Posts: 4
Registered: ‎03-21-2010
0

Re: Computer does not recognize the mp3 player

Unfortunately have already tried it and still the computer doesn't recognize the player. I tried uninstall Sansa and install it again. But apparently I can't even install it now as the computer - from what I can read - need to be recognized by windows before I can finish the install. And it doesn't.

 

I've tried several solutions but none have worked so far. Have thought about buying a new player, because this is not the first time I have difficulties with my Sansa Clip player. Not pleased to be honest.

SanDisk Guru
Tapeworm
Posts: 15,096
Registered: ‎04-17-2008
0

Re: Computer does not recognize the mp3 player


Kevlarsoul wrote:

Worst day ever. From morning to night. And on top of that my sansa player is completely useless as always. Now it doesn't even get recognized when I plug it in my computer. I've tried to download windows media player 11 (some users reported it worked then), but I don't have pass the validation by Microsoft Windows. I've tried to hold down the on button for 20 seconds and then the middle button and see if that helps - but nope. Not that either. I've tried to reset it all too - so now I don't have any songs left on it at all. Did it work? Nope.

 


If you don't have a legit copy of Windows, then things might not work correctly. You probably need to address that before blaming everything on the player.

Newbie
jonedeuf64
Posts: 5
Registered: ‎03-13-2011
0

Re: Computer does not recognize the mp3 player

You could try a usb info cleaner as this one (for win XP) : http://www.nexcopy.com/downloads/USBScrub.zip or this one for XP/Vista/Seven : http://nirsoft.net/utils/usb_devices_view.html Try to clean all USB entries with Sandisk or Clip, restart PC and try again to plug your Clip
SanDisk Guru
Miikerman
Posts: 7,357
Registered: ‎12-11-2007
0

Re: Computer does not recognize the mp3 player


Kevlarsoul wrote:

Unfortunately have already tried it and still the computer doesn't recognize the player.

 

I've tried several solutions but none have worked so far.


Sorry, but:  from your post, I can't really tell what you've done.  It might ne helpful for you to specify, so that people can try to offer advice. 

Newbie
wedmiston
Posts: 4
Registered: ‎03-20-2011
0

Re: Computer does not recognize the mp3 player

Unpulgged player while it was in the process of synching with Windows media player (it was synching all my potos which i did not want to happen and would take forever anyway). Unit would not power up or be recognized when plugged into PC. Finally I was able to get it back (thansk to a post on this forum), but most content was lost and folders are a little different (all CAPS) and now reads "SANSA CLIPP" and one folder is called "AUDIBLE."

 

What happened here and how do I get it back to it's original state, even if it means wiping memory clean and starting over?

SanDisk Guru
Miikerman
Posts: 7,357
Registered: ‎12-11-2007
0

Re: Computer does not recognize the mp3 player

Could have been caused by the interrupt.

 

Under System settings, Format will erase all content and allow you to start over from scratch.

Newbie
wedmiston
Posts: 4
Registered: ‎03-20-2011
0

Re: Computer does not recognize the mp3 player

will it replace folders to original state too?

Newbie
wedmiston
Posts: 4
Registered: ‎03-20-2011
0

Re: Computer does not recognize the mp3 player

also, why would I still have a handful of songs that show up on the player, byt cannot be seen in any of the folders via my PC?