Computer does not recognize the mp3 player

Unfortunately have already tried it and still the computer doesn’t recognize the player. I tried uninstall Sansa and install it again. But apparently I can’t even install it now as the computer - from what I can read - need to be recognized by windows before I can finish the install. And it doesn’t.

I’ve tried several solutions but none have worked so far. Have thought about buying a new player, because this is not the first time I have difficulties with my Sansa Clip player. Not pleased to be honest.