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Newbie
Posts: 6
Registered: ‎02-15-2012

Clip+ won't open using Windows 7

[ Edited ]

Hi fellow Sansa users,

 

Here is the deal, I bought my Clip+ way back in Sept 2010 and I am very familiar with all the tricks that have to be done in order for my brother's computer (Win XP with Windows Media Player 11) to detect my Clip+

 

I've done the "necessary steps" atleast 4-5 times because he had to reformat his PC from time to time.

 

Now that I have my own laptop, I cannot seem to make it work. I have read almost every thread about this problem but I have never found a real solution. So I am writing my own case with full details.

 

What I have:

Windows 7 Home Basic

Sansa Clip+ 4GB Blue

Windows Media Player 12

MTP Porting KIt Installed

Intel i5 2nd Gen

Brand new laptop so don't tell me that it could be a USB port problem, I have tried the two 2.0 ports and one 3.0 port

Standard USB cable

 

What I have already done:

Switching it on while holding the middle button

Changing it to MSC mode

Changing it to MTP mode

Changing it to Auto Detect mode

And yes, my Clip+ is chargiing when I connect to any of the USB ports.

 

I have done these already so don't tell me to:

Run device manager and click update driver or something, the yellow question mark icon wont even show up

Update firmware, (firmware updater/my laptop wont even recognize my mp3 player)

Update Windows Media Player (I have already have the latest WMP12)

Install MTP Porting Kit (already installed)

 

Now, can anyone of you still suggest something worth trying? Please don't tell me to just transfer MP3s from my brother's PC because it will just defeat the purpose of me buying my own.

 

Please only reply if you have something good to say, Thanks in advance!

 

 

 

 

 

 

SanDisk Guru
Posts: 1,262
Registered: ‎04-24-2009

Re: Clip+ won't open using Windows 7

You don't have to do anything to use a Clip+ with Windows 7. Assuming the device and computer are functioning correctly, both MTP and MSC mode will both just work. If they don't, something is wrong with either Windows, or the Sansa. When you plug in the player, does Windows detect any new USB device at all?
Newbie
Posts: 6
Registered: ‎02-15-2012

Re: Clip+ won't open using Windows 7

My laptop is just two weeks old so I dont think it's a hardware problem or even a software problem (corrupted os issues, viruses, etc).

 

All of my USB ports are working fine, I tried the three ports with my usb modem, usb mouse, game pad, 3 flash drives so I dont think it's also a USB port problem. I have also tried 3 different USB cables,

 

There is nothing wrong with the Sansa itself because it's working fine on my brother's computer.

 

When I plug in my player, it only charges. No notifications whatsoever. Not even in the Device Manager screen.

SanDisk Guru
Posts: 4,898
Registered: ‎11-17-2008

Re: Clip+ won't open using Windows 7

There should be no need for the MTP porting kit in Windows Vista or Windows Seven...the drivers are native to the OS. The porting kit was only necessary for older systems, like XP.

iPod Touch 5G 32GB, Touch 4G 32GB, Clip Sport 8GB.
Rockbox-> Clip Zip 4GB, iPod Nano 2G 4GB, iPod 5.5G 80GB
2012 Nexus 7 32GB, Asus MeMoPad 8 16+64GB, LG Optimus G Pro, Nokia Lumia 900, Nokia Lumia 520

SanDisk Guru
Posts: 3,233
Registered: ‎09-13-2008

Re: Clip+ won't open using Windows 7

Try setting the player to MSC mode, then try the following. Connect the notebook to the wall charger before plugging in the Clip+. Disconnecting all other usb peripherals before connecting the Clip+. What happens after you connect the Clip+? Have you tried opening Windows Explorer(right click on start, click on explore) after you connected the player to see if the pc has it listed there? It might be that the pc is recognizing the Clip+, but not taking any action, and not opening a pop up window.

Newbie
Posts: 6
Registered: ‎02-15-2012

Re: Clip+ won't open using Windows 7

I am currenty at work, will reply to this later.

Newbie
Posts: 6
Registered: ‎02-15-2012

Re: Clip+ won't open using Windows 7

Marvin the Martian, I already know that. I just tried everything that I can.

 

I really appreciate your input but what I need is a SOLUTION and not comments about what I already did in the past.

 

I appreciate if you will only reply with something useful.

Newbie
Posts: 6
Registered: ‎02-15-2012

Re: Clip+ won't open using Windows 7

[ Edited ]

JK8, I still have to try your suggestion.

 

As for yor quetion, it is not opening up in the Windows Explorer, it is still also not listed.

 

 

Newbie
Posts: 6
Registered: ‎02-15-2012

Re: Clip+ won't open using Windows 7

Does anyone here has the same problem with me?

Newbie
Posts: 1
Registered: ‎02-18-2012

Re: Clip+ won't open using Windows 7

I am having the same trouble to the T. and well I am having no luck either. I am about to chuck this **bleep** thing and go buy a real mp3 player. or just get another ipod touch or something better than this pile of crap. sorry but so true