Clip+ won't open using Windows 7

I’ve attempted all the suggestions and my Windows 7 will not recognize my Sansa Clip Player.  I don’t know what else to try.  My computer says the device drivers are updated and it recognizes the device in device manager on my computer.  It does have a yellow exclamation point though.  This is so discouraging as this was not a cheap player!  I hate to just pitch it.