Clip+ stops power-up at flower

I am in the same boat, and this is also a new “spare” that I gave to my wife to use. Don’t know what she loaded onto it for files but it does exactly the same thing, stuck on boot with the flower icon. The player is not recognized by the computer so can’t see or access anything on it. Tried the suggestion of holding in the center button while connecting to the computer but no go…just starts to boot and then stops at the flower.

This is a new player and I really would like to get this fixed so it is more than a useless technology paperweight.  Any help would be GREATLY appreciated!

Thanks!