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Newbie
sucksby
Posts: 5
Registered: ‎01-12-2011
0

Clip+ FM Radio volume problem

Hey there,

 

My new Sansa Clip+ 8GB seems to have a problem with fluctuating volume levels especially when I've got stronger stereo reception. If I'm moving while listening to the radio, it becomes uncomfortably loud for a second or so and then settles down to a somewhat quiet level. I thought at first that it was a reception issue but I tried it out walking through a field in full view of a local radio mast some 5 kilometres away. The problem persisted but the fluctuations were less severe.

 

The problem doesn't seem to be there when I've got weaker reception. It's easier to listen to slightly crackly radio than music that goes from quiet to loud within a second. As I live in an area with pretty strong radio coverage, it's a real pain in the behind!

 

Can anyone help me out? I installed the latest firmware as soon as I got it, and it's set to english and "Rest of World". Radio is on "rest of world" mode. Setting radio to mono only doesn't make any difference.

 

This is speculation, but it sounds like some sort of Automatic Gain Control is out of whack. It shouldn't make much difference with FM radios though...

 

Thanks!

Newbie
sucksby
Posts: 5
Registered: ‎01-12-2011
0

Re: Clip+ FM Radio volume problem

It looks like other people have had different radio problems... Is it worthwhile to sort out an RMA (I'm in europe)? I'm worried that I'll just be told that there's nothing wrong with it and it must be your reception etc. Now everyone I've tried to show the problem to has spotted it but that doesn't mean some random techie will!

 

Any help would be nice!

SanDisk Guru
Tapeworm
Posts: 15,110
Registered: ‎04-17-2008
0

Re: Clip+ FM Radio volume problem

I'd say it's defective, but then I'm not in charge of RMA's. :smileytongue:

 

Good luck.

Newbie
55brianb
Posts: 4
Registered: ‎04-28-2008
0

Re: Clip+ FM Radio volume problem

I have exactly the same problem - I had my Clip+ replaced because the clip broke off and the entire player had to be replaced as the clips don't come off!  While I was waiting for the replacement, I was using my older Clip, and when I used the replacement Clip+ today for the first time and was listening to the radio, I noticed the volume fluctuations you described - these are NOT present on the older Clip.

SanDisk Guru
Tapeworm
Posts: 15,110
Registered: ‎04-17-2008
0

Re: Clip+ FM Radio volume problem


55brianb wrote:

I have exactly the same problem - I had my Clip+ replaced because the clip broke off and the entire player had to be replaced as the clips don't come off!  While I was waiting for the replacement, I was using my older Clip, and when I used the replacement Clip+ today for the first time and was listening to the radio, I noticed the volume fluctuations you described - these are NOT present on the older Clip.



Call'em up and get it taken care of.

Newbie
krit00
Posts: 1
Registered: ‎08-29-2011
0

Re: Clip+ FM Radio volume problem

I've had my Sansa 2 weeks now, and I have the exact same problem. I bought the Clip+ specifically for hte FM feature so I'm really disappointed in this!

SanDisk Guru
Tapeworm
Posts: 15,110
Registered: ‎04-17-2008
0

Re: Clip+ FM Radio volume problem

[ Edited ]

The FM works better on the new Clip Zip than on it's predecessor, the Clip+. The lack of shielding in this model makes for some nasty RF interference unitl the backlight goes off. The Clip+ is still my favorite of the 2, but if FM is what you mainly listen too, I'd recommend the Zip.

 

Maybe you can return it and get the newer model?

SanDisk Guru
Miikerman
Posts: 7,381
Registered: ‎12-11-2007
0

Re: Clip+ FM Radio volume problem

I haven't had an issue with the FM tuner of my Clips, but certainly, if you are still within the first month of purchase, go back to the seller and seek to return/exchange the player. If that doesn't work or is not convenient, telephone SanDisk Customer Support (phoning is better than emailing) and get a warranty replacement. Or, as Tapeworm mentions above, consider returning the Clip+ and replacing it with a Clip Zip, the newest (within the last week) Clip model--and consider getting it from the SanDisk online store, where, thru Sept. 6, SanDisk will ship it for free and throw in a free carry case (retail price $15) for it. Be sure to register with SanDisk first, and also get 10% off your first purchase! :smileyhappy: http://shop.sandisk.com/store?Action=DisplayHomePage&Env=BASE&Locale=en_US&SiteID=sdiskus
SanDisk Guru
JK98
Posts: 2,776
Registered: ‎09-13-2008
0

Re: Clip+ FM Radio volume problem

[ Edited ]

Tapeworm, why do you like like the Clip+ better than the Clip Zip? I haven't bought the Clip Zip yet, however the Clip Zip seems to me to be a very slight improvement over the Clip+. The only reason I could see for buying the Clip+ rather than the Clip Zip is that the Clip+ is being discounted and is as low as $35 for the 4GB player, while it is hard to find the Clip Zip at  a discount, especially if someone wants it very soon and doesn't want to preorder it. 

SanDisk Guru
Miikerman
Posts: 7,381
Registered: ‎12-11-2007
0

Re: Clip+ FM Radio volume problem

Clip Zip reviews:  http://forums.sandisk.com/t5/Clip-Zip/Clip-Zip-Reviews/td-p/242614

 

When I checked at Amazon.com yesterday, it had the full offering of Clip ZIps available.  The 8GBs were going for the full retail price ($70); some 4GB colors were going for below full retail (around $42) while others were at the full retail ($50).

 

Note that the SanDisk store has the full range of Clip Zips for sale, and through Sept. 6, is throwing in a free, nice, black storage case (retail value $15) and free ship.  Plus register with SanDisk before ordering and get 10% off your first purchase.  All in all, a nice deal.