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Newbie
Posts: 3
Registered: ‎06-22-2009
Accepted Solution

Can't get to main menu.

 

I can't get to my main menu by pushing the menu button. Am I missing something?

 

I have a brand new Clip 2GB. I put some mp3s on it as per instructions. I was happily listening to music. I decided to see what else the Clip could do. So I stopped the music from playing (pause), then pushed the Menu button which simply brought me back to the "Music" Headphone page. Pushing the Menu button repeatedly simply toggles between the paused song and the "Music" headphones page.

 

 I downloaded the latest firmware update (2.0.xx?). This didn't help.

 

 The only thing that seems to work is when I get the "Music" Headphones page, I can push upward and downward on the control disc, and it cycles through Music - FM Radio - Voice - Settings - Music. But no Main menu.

 

 I've tried searching the Sansa Clip Knowledgebase with +menu, but got lots of hits. I looked around, but didn't see anyone else having this problem. And I can't pull the batteries out to reset it. :-)  (BTW, I did reset (15 secs up power slider) and it did nothing.)

 

Any help would be appreciated! Thanks.

Paul

SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: Can't get to main menu.

The good news is, you're there:  the home button gets you to the top level of listings and then you scroll through them using the up/down keys as you did.  There's really no space on the Clip to list all the options on a single screen ...
Newbie
Posts: 3
Registered: ‎06-22-2009

Re: Can't get to main menu.

Thanks Miikerman for the info.

 

But don't I need the Menu button to: 

 

- set Autopower Off and Sleep, (I want this feature)

 

- set the Display's Backlight Timer and Brightness,(I want this feature too)

 

- be able to Reset All and Save to Factory Settings (this may solve everything!)

 

- get to System Info to see the Firmware Revision, Available Memory, Number of Songs Loaded? (I'd like this feature too)

 

If I can't access these options as a new Clip should, I'd like to return the Clip to you at Sansa/Sandisk and get a new one. I didn't pay for a malfunctioning Clip which only uses a subset of the commands.

 

 Any help would be appreciated.

 

Thanks!

Paul

 

SanDisk User
Posts: 52
Registered: ‎01-07-2009

Re: Can't get to main menu.

 



Thanks Miikerman for the info.

 

But don't I need the Menu button to: 

 

- set Autopower Off and Sleep, (I want this feature)

 

- set the Display's Backlight Timer and Brightness,(I want this feature too)

 

- be able to Reset All and Save to Factory Settings (this may solve everything!)

 

- get to System Info to see the Firmware Revision, Available Memory, Number of Songs Loaded? (I'd like this feature too)

 

If I can't access these options as a new Clip should, I'd like to return the Clip to you at Sansa/Sandisk and get a new one. I didn't pay for a malfunctioning Clip which only uses a subset of the commands.

 

 Any help would be appreciated.

 

Thanks!

Paul


 

 

All those things you said that you want to have are in the Settings. It's the equalizer you see on the main menu. It is there because those thing that you want to modify are settings. So, look for the equalizer, press the center button and you will find all those options.
Newbie
Posts: 3
Registered: ‎06-22-2009

Re: Can't get to main menu.

Thanks! Everything is working as you said. Gracias! - Paul
SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: Can't get to main menu.

I assume you now have it down:  select the Settings option (either right click on it or click the center button when it's on-screen) and then you have the various settings to set; then right click or center click on those as well.
Newbie
Posts: 2
Registered: ‎12-27-2011

Re: Can't get to main menu.

I can play music, I can make it repeat or go to the next song, but that's all I can do. I tried some of the things suggested by a previous questioner, but none of them work. When I turn the device on, all I get is the little headphones icon with "music" listed. No combination of buttons lets me get to any other screen, let alone the main one. I have the latest firmware, and have tried resetting several times. I'm very disappointed. I loved my Clip 2G, but was running out of space, so wanted this 4G. Am now thinking I'll have to return it. Can anyone help me?

SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: Can't get to main menu.

Happy to help!

 

There is a clear plastic protective screen that is put over the Clip's screen at the factory.  Actually, it isn't all clear:  it has a simulated screen on it, which is what you are seeing on the screen.  You just need to peel that plastic off--there may be a small tab at the right side to help you with that.  And then you should be set!   Smiley Happy

Newbie
Posts: 2
Registered: ‎12-27-2011

Re: Can't get to main menu.

Thank you so much, Sandisk Guru! I feel really stupid now, but happy that my new player works and is as awesome as I'd thought it would be.

Newbie
Posts: 2
Registered: ‎12-20-2012

Re: Can't get to main menu.

I am stuck on FM radio and can't get back to music