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SanDisk Guru
Posts: 16,026
Registered: ‎04-17-2008

Re: Brand New Sansa Clip+ ? ... 1st Step: Remove Protective Strip Covering Screen


CK wrote:

I did the same thing.  No reason for this silly game.


 

No, there's not. Everybody in this day and age should know and expect that any electronic device or really anything with a display screen or highly polished surface (from car stereos to home appliances to phones to mp3 players) will have a protective film on it that needs to be peeled off prior to use.

 

Manufacturers have only been applying these for oh, I don't know, maybe the last 40 years or so. Smiley Frustrated

SanDisk Guru
Posts: 8,152
Registered: ‎12-11-2007

Re: Brand New Sansa Clip+ ? ... 1st Step: Remove Protective Strip Covering Screen

With the greatest of respect:   ^ +1.   Although, easily overlooked and sometimes hard to even detect.

Newbie
Posts: 5
Registered: ‎04-23-2015

Re: Brand New Sansa Clip+ ? ... 1st Step: Remove Protective Strip Covering Screen

[ Edited ]

Hi finkster,

 

Thank you! Were it not for your post I'd still be hanging out in denser world.

 

It's a shame that SanDisk doesn't insert an addendum to their instructions, or, now that they know it causes confusion, to at least place a red dot over the protecive strip. Goodness know how many hours they waste of their customers time.

 

Another bit of help would be for them to include your instruction at the top on the Retail Support > Ask a question > Submit question FAQ list so as to save others the time of composing a help ticket.

 

Also, for everyone's consideration: The URL in the instruction sheet "Having trouble? 1. < www.sandisk.com/clipplus >" displays "404 Component not found" 

 

These two time-wasters don't speak well for the commitment to service of their CEO. I suspect SanDisk is having other integrity issues; I sure wouldn't invest in them.

 

I'd rename your post, "Important Instuction: 1st: Remove Protective Strip Covering Screen" so that it's easier to locate among the list of forum topics.

 

Aloha,

 

Kerry

SanDisk Guru
Posts: 16,026
Registered: ‎04-17-2008

Re: Brand New Sansa Clip+ ? ... 1st Step: Remove Protective Strip Covering Screen


Kerry wrote:

 

I'd rename your post, "Important Instuction: 1st: Remove Protective Strip Covering Screen" so that it's easier to locate among the list of forum topics.

 


 

That why it's 'stickied' at the very top of the page. It's the first thread anyone (and everyone) sees.

Highlighted
Newbie
Posts: 1
Registered: ‎05-23-2015

Re: Brand New Sansa Clip+ ? ... 1st Step: Remove Protective Strip Covering Screen

well, if it was stupid, then at least know you are not alone there - I figured it should come off, but a) they should have commented on this in the instructions and b) it did not come off easily at all - which is why I did a search on this internet and found your comment.

So... Smiley Happy