Reply
Newbie
Posts: 2
Registered: ‎08-11-2008

Re: BROKEN CLIP

I ended up requesting to talk to a supervisor and once I did, I received a replacement clip within a week.
Newbie
Posts: 1
Registered: ‎08-06-2009

Re: BROKEN CLIP

Worlds worst customer service?  Can I get an Amen? Smiley Mad 

 

Seriously, how simple a process should it be to correct the Sansa Clip's clip problem?  You'd have thought I was asking for a replacement, my money back, and the customer service guy's first born child...  Get real!

 

Beyond the crap-for-customer-service issues, does anybody know if Sandisk is actually doing something with the design/production of the clip to resolve the underlying problem?

SanDisk Fanatic
Posts: 313
Registered: ‎07-13-2009

Re: BROKEN CLIP

hmmm, there might be issue that cannot be resolved right away but as you can see they are Customer Service and Technical support, they can resolved the case TECHNICALLY but regarding on the clip they can request for it but they dont have the authority to replaced it right away, if the player itself turn out to be unusable and it is under warranty Iam sure they will grant you replacment right away, Guitar Man had his replacement because of due process, I have also my Sansa clip for over a year and still the belt clip is working fine. Smiley Wink
Newbie
Posts: 5
Registered: ‎08-12-2009

Re: BROKEN CLIP

This has to be, by far, the DUMBEST customer dissatisfier I have ever come accross. What is Sandisk thinking by not making this $.10 plastic part available to its customers. The product is called the CLIP. Hello? Duhhhh! Do you think the clip might be important? How friggin hard could it be to get the factory to churn out an extra few thousand of the little clip pieces?

 

I will not buy another Sandisk product based on their complete disregard for their customer's post-sale needs. How could future sales possibly be worth $.10 worth of plastic to them?

SanDisk Guru
Posts: 4,898
Registered: ‎11-17-2008

Re: BROKEN CLIP


socomon wrote:

This has to be, by far, the DUMBEST customer dissatisfier I have ever come accross. What is Sandisk thinking by not making this $.10 plastic part available to its customers. The product is called the CLIP. Hello? Duhhhh! Do you think the clip might be important? How friggin hard could it be to get the factory to churn out an extra few thousand of the little clip pieces?

 

I will not buy another Sandisk product based on their complete disregard for their customer's post-sale needs. How could future sales possibly be worth $.10 worth of plastic to them?


Maybe they didn't correctly guess how many people would break them (it sure is a surprise to me ) ......or maybe the economy forced them to lay off the clip-builders.

iPod Touch 5G 32GB, Touch 4G 32GB, Clip Sport 8GB.
Rockbox-> Clip Zip 4GB, iPod Nano 2G 4GB, iPod 5.5G 80GB
2012 Nexus 7 32GB, Asus MeMoPad 8 16+64GB, LG Optimus G Pro, Nokia Lumia 900, Nokia Lumia 520

Newbie
Posts: 5
Registered: ‎08-12-2009

Re: BROKEN CLIP

OK, say they didn't guess right in the very beginning. By well over a year ago, the writing was one the wall and there was plenty of time to satisfy customer demand.

 

The clips are already produced as part of the complete unit. No special work force there.

 

Sorry - not satisfied with those excuses.

SanDisk Guru
Posts: 4,898
Registered: ‎11-17-2008

Re: BROKEN CLIP


socomon wrote:

OK, say they didn't guess right in the very beginning. By well over a year ago, the writing was one the wall and there was plenty of time to satisfy customer demand.

 

The clips are already produced as part of the complete unit. No special work force there.

 

Sorry - not satisfied with those excuses.


If the writing was on the wall as you say, then why are so many people breaking them? Wouldn't they know the risk, and therefore be more careful? In 9 months of daily use, my original Clip's clip never broke. A crack developed on it, yes....but it didn't break. I haven't heard anything from the current owner of it about it breaking either. My newer Clip, bought in February, hasn't developed the crack on its clip, and I use it daily.

 

These are not excuses for SanDisk not having them available, either....they should have them available. But I think people are getting a little too worked up over the issue.Smiley Wink

iPod Touch 5G 32GB, Touch 4G 32GB, Clip Sport 8GB.
Rockbox-> Clip Zip 4GB, iPod Nano 2G 4GB, iPod 5.5G 80GB
2012 Nexus 7 32GB, Asus MeMoPad 8 16+64GB, LG Optimus G Pro, Nokia Lumia 900, Nokia Lumia 520

Newbie
Posts: 5
Registered: ‎08-12-2009

Re: BROKEN CLIP

The thing is pretty much useless for working out without the clip.  If you just sat around all day and listened to it, then I suppose it would not be a problem.
Newbie
Posts: 5
Registered: ‎08-12-2009

Re: BROKEN CLIP

Any updates on this absurd issue?
Newbie
Posts: 5
Registered: ‎08-12-2009

Re: BROKEN CLIP

I would very much have liked to have purchased the Clip+, but Sansa lost the sale over this issue. You listening Sansa? You lost future business over $.02 worth of plastic.