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Newbie
JRob
Posts: 2
Registered: ‎03-02-2011
0

4GB Sansa Clip+ frozen, won't reset, computer doesn't recognize it

I was listening to it and it just froze. I did what I normally do when this happens and held the power button down for 15-20 seconds, but it didn't work this time. Now my computer doesn't even recognize it. What do I do?

SanDisk Guru
Tapeworm
Posts: 15,112
Registered: ‎04-17-2008
0

Re: 4GB Sansa Clip+ frozen, won't reset, computer doesn't recognize it

Hold the power button longer.

Newbie
JRob
Posts: 2
Registered: ‎03-02-2011
0

Re: 4GB Sansa Clip+ frozen, won't reset, computer doesn't recognize it

Held it 5 minutes.....nothing

SanDisk Guru
Tapeworm
Posts: 15,112
Registered: ‎04-17-2008
0

Re: 4GB Sansa Clip+ frozen, won't reset, computer doesn't recognize it

[ Edited ]

Well, if it's still on just wait for the battery to run down. While this sounds too simple to really do anything, many have reported that it indeed does work. Once the battery is completely depleted, you can plug it in and it will recharge, then operate normally.

 

It may not work 100% of the time, but you don't have a lot of other options to pick from at this point. If you still have problems, you should call SanDisk Tech Support. If it's under warranty, you may get a new one out of it.

Newbie
Laurie26
Posts: 1
Registered: ‎03-03-2011
0

Re: 4GB Sansa Clip+ frozen, won't reset, computer doesn't recognize it

Same thing happened to me and I just received it as a bday gift a few days ago.

 

There is a small pin hole on the back of it, just above the clip, I put a pin in it and it just restarted.

 

Hope this helps!

SanDisk Guru
Tapeworm
Posts: 15,112
Registered: ‎04-17-2008
0

Re: 4GB Sansa Clip+ frozen, won't reset, computer doesn't recognize it

[ Edited ]

Laurie26 wrote:

Same thing happened to me and I just received it as a bday gift a few days ago.

 

There is a small pin hole on the back of it, just above the clip, I put a pin in it and it just restarted.

 

Hope this helps!


Really? I've never noticed this. But then, I've never had any problems with any of my Sansa players I couldn't resolve through other means.

 

Edit: Thanks to priell217 for pointing out this little hole is NOT a hard reset button as one will sometimes find on other electronic devices, but rather the microphone opening.

Newbie
priell217
Posts: 7
Registered: ‎02-28-2011
0

Re: 4GB Sansa Clip+ frozen, won't reset, computer doesn't recognize it

[ Edited ]

Tapeworm wrote:

Laurie26 wrote:

Same thing happened to me and I just received it as a bday gift a few days ago.

 

There is a small pin hole on the back of it, just above the clip, I put a pin in it and it just restarted.

 

Hope this helps!


Really? I've never noticed this. But then, I've never had any problems with any of my Sansa players I couldn't resolve through other means.

 

That's cool and very good to know, that there is a 'hard reset' available via a hidden 'button' on the back. I'm going to bookmark this post for future use.

 

Good find!


That hole is the microphone!

SanDisk Professor
Jamieson
Posts: 473
Registered: ‎07-28-2010
0

Re: 4GB Sansa Clip+ frozen, won't reset, computer doesn't recognize it

 


Laurie26 wrote:

Same thing happened to me and I just received it as a bday gift a few days ago.

 

There is a small pin hole on the back of it, just above the clip, I put a pin in it and it just restarted.

 

Hope this helps!


Dont try that again, It might damage the microphone of the Sansa. :smileywink:

 

SanDisk Guru
Tapeworm
Posts: 15,112
Registered: ‎04-17-2008
0

Re: 4GB Sansa Clip+ frozen, won't reset, computer doesn't recognize it


priell217 wrote:

Tapeworm wrote:

Laurie26 wrote:

Same thing happened to me and I just received it as a bday gift a few days ago.

 

There is a small pin hole on the back of it, just above the clip, I put a pin in it and it just restarted.

 

Hope this helps!


Really? I've never noticed this. But then, I've never had any problems with any of my Sansa players I couldn't resolve through other means.

 

That's cool and very good to know, that there is a 'hard reset' available via a hidden 'button' on the back. I'm going to bookmark this post for future use.

 

Good find!


That hole is the microphone!


Noted. Beings I'm at work (ssshhhh, don't tell the boss) and didn't have my Clip+ with me, I didn't have the chance yet to check it out.

 

Thanks . . . removed the bookmark. :smileywink:

Newbie
snaprentice
Posts: 1
Registered: ‎03-25-2011
0

Re: 4GB Sansa Clip+ frozen, won't reset, computer doesn't recognize it

you've probably figured it out by now...I locked mine....then hold down the power til it resets.......