08-20-2016 05:24 AM
When I open the iXpand usb on my MacBook it is showing some files and folders but not all of them. I have tried moving sub-folders between the folders that are showing on my mac or putting them individually on the first page of the app but it seems my iXpand just does not want to show these files!!
The iXpand has all of my photos from travelling and I'm going to be devestated if they're stuck on the usb forever!
Any help would be greatly appreicated!
Solved! Go to Solution.
08-26-2016 05:42 AM
Same here, any help much appreciated.
OSX Yosemite version 10.10.5
Iphone 6 version 9.3.4
Drive firmware version 188.8.131.52
App version 4.0.0
iXpand Drive SDK version v107_v218
08-30-2016 11:55 AM
When I use the phone app to see which pictures are backedup to the inserted iXpand, then I see multiple days with multiple images/videos as expected. But when I insert the iXpand into my mac and check what is on there via the finder, then I only see one date folder (5th of may, which is the first day I used the thing) nested into a year folder in the Camera Roll Backup folder. Where I would expect multiple folders to correspond with the multiple days like I see on the app. Extra in the folder are only two files according to the finder on my mac. Whilst the app does show me more than that.
UPDATE: I get the same result on a windows machine (windows 7)
Does that help any?
08-30-2016 12:40 PM
OK this is the iXpand USB 2.0 board but it sounds like you have an iXpand USB 3.0
What application are you using? Is it called iXpand Drive or iXpand Sync?
If you are using iXpand Drive the camera backup will backup be default to the camera backup folder. In this folder the pictures backed up with be organized in nested folder. Year > Month.
Can you post some screen shots of how the folders look on your computer?
08-31-2016 08:29 AM
Are all the pictures still on the iOS device? If so I would try deleting the camera backup folder using a computer and then try doing the backup again. MAybe something got corrupted when the backup was done.
I am using OS 10.11.6 and do not see similar issues. Updating the OS may be an option as well. not sure if it will help but you could give it a try.
08-31-2016 08:34 AM
The files are no longer on the ios devices, used the iXpand to automaticaly remove them. I could put them back and sent them to the computer by other means....
thanks for the help so far