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SanDisk Guru
Posts: 3,922
Registered: ‎07-18-2007

Re: iXpand not showing all files on Mac

The iXpand app can't delete the pictures fully. It sends them to the recently deleted folder under the native iOS photos app. the pictures may still be in the recently deleted folder if they were deleted less than 30 days ago. iOS automatically deletes them from the recently deleted folder after 30 days. 

Newbie
Posts: 7
Registered: ‎08-26-2016

Re: iXpand not showing all files on Mac

Smiley Happy 

Yes it does, but I manually removed that allready to free up room on the device.... Smiley Sad

 

SanDisk Guru
Posts: 3,922
Registered: ‎07-18-2007

Re: iXpand not showing all files on Mac

Looking back at the screen shots I think I know what the issue is. In the language you are using the month folders are abbreviated and they have a period at the end of the folder name. On a computer files or folders cannot be named with a period at the end. This is what is causing the folders to not show up at all on the mac. On a PC it will give you an error accessing the folder that the network location is not available. 

 

There is an easy fix for this. In the iXpand drive app do the following

 

1. Select View files

2. Select the camera backup folder

3. Enter each folder year

4. On the folders with a period at the end swipe left

5. Select the Three red dots to open the submenu

6. Scroll over and select "Rename File"

7. Delete the Period at the end of the folder name and select OK

 

Repeat this until all folders with a period at the end have been renamed to remove the period. Once this is done the folders should show up on a PC or Mac.

 

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Newbie
Posts: 7
Registered: ‎08-26-2016

Re: iXpand not showing all files on Mac

Dear Doctor,

 

You are either Lucky as your name implies or a just sharp as a scalpel. Eitherway you are golden in my book. This is the anwer to my troubles.

 


drlucky wrote:

Looking back at the screen shots I think I know what the issue is. In the language you are using the month folders are abbreviated and they have a period at the end of the folder name. On a computer files or folders cannot be named with a period at the end. This is what is causing the folders to not show up at all on the mac. On a PC it will give you an error accessing the folder that the network location is not available. 

 

There is an easy fix for this. In the iXpand drive app do the following

 

1. Select View files

2. Select the camera backup folder

3. Enter each folder year

4. On the folders with a period at the end swipe left

5. Select the Three red dots to open the submenu

6. Scroll over and select "Rename File"

7. Delete the Period at the end of the folder name and select OK

 

Repeat this until all folders with a period at the end have been renamed to remove the period. Once this is done the folders should show up on a PC or Mac.