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Newbie
Posts: 2
Registered: ‎05-16-2016

Re: iXpand not detected after ioS 9.3.1 update

I did the iOS update from 9.3.1 to 9.3.2 expecting that this will be the solution for this issue (Ixpand can´t connect to Ipad device), Also I did the update of the iXpand FW from 4.4.7 to 4.4.8 with out success.

Please i you can help me to solve this. Thank you

SanDisk Guru
Posts: 3,989
Registered: ‎07-18-2007

Re: iXpand not detected after ioS 9.3.1 update

make sure you are using the correct app. The one you need is iXpand Sync. If you are using that app start a new thread and post some screen shots. that will help us try to find your issue. 

Newbie
Posts: 1
Registered: ‎05-17-2016

Re: iXpand not detected after ioS 9.3.1 update

[ Edited ]

My IXPAND still didn't work in 9.3.2 too.
I tried with one IPHONE 5 and one IPHONE SE.
Continues useless.

 

How can I solve this ?

 

 

 

UPDATE..... IT'S WORKING NOW

I used THIS:

-iXpand Firmware Update version 4.4.7 for iOS 9.0

-Using a Windows PC:

  • Download the  iXpand Update Tool for Windows PC
  • Plug the iXpand into your computer and run the tool.
  • The tool will recognize the iXpand.
  • Follow the wizard to complete the firmware update.
Newbie
Posts: 3
Registered: ‎05-15-2016

Re: iXpand not detected after ioS 9.3.1 update

I can confirm that installing iOS 9.3.2 fixed this issue on both a 12.9-Inch iPad Pro and and an iPhone 6S.

Newbie
Posts: 2
Registered: ‎05-16-2016

Re: iXpand not detected after ioS 9.3.1 update

I agree Sandisk does not have control of IOS releases, however Sandisk & distributors are selling this product without advising their customers up front their is an issue.

There is a word for that and it's not blameless!!!!

Newbie
Posts: 1
Registered: ‎05-27-2016

Re: iXpand not detected after ioS 9.3.1 update

Hi all..

 

I bought a sandisk ixpand 32GB today by online.  Unfortunately, it's not detected in my iphone 6s.  I am using ios version 9.3.2.  And the firmware version of my sandisk ixpand = 4.4.7.  

 

Anyone can help me why this device not detected?

 

Thank you,

 

Regards.

SanDisk Guru
Posts: 3,989
Registered: ‎07-18-2007

Re: iXpand not detected after ioS 9.3.1 update

please make sure you are using the correct app iXpand Sync latest version is 1.6.10. If you are please start a new thread and provide the device info make and model from settings > general > about from your iOS device. Screen shots of the app would also be helpful. 

Newbie
Posts: 2
Registered: ‎05-31-2016

Re: iXpand not detected after ioS 9.3.1 update

It's not detected neither with 9.3.2. 

Should I return the product?

Newbie
Posts: 2
Registered: ‎05-31-2016

Re: iXpand not detected after ioS 9.3.1 update

Doesn't work neither with firmware update 4.4.7 on IOS 9.3.2

 

Newbie
Posts: 1
Registered: ‎06-05-2016

Re: iXpand not detected after ioS 9.3.1 update

Not true. I updated to iOS 9.3.2 and my iPad still does not recognize the iXpand SanDisk. This is very frustrating.