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Newbie
Posts: 3
Registered: ‎04-22-2016

Re: iXpand not detected after ioS 9.3.1 update

[ Edited ]

Спасибо ,
я очень рад ,
после того , как все обновления работала
Спасибо вам большое

 

 

Heart

 

Translation

 

Thank you ,
I am very happy ,
after all updates worked
thank you very much

 

Newbie
Posts: 1
Registered: ‎04-30-2016

Re: iXpand not detected after ioS 9.3.1 update

Let me get this straight.

 

There is a SanDisk product designed to work with an Apple phone and it requires a Windows PC to update the firmware?

 

Please tell me there is a version for the Apple computer too.

SanDisk Guru
Posts: 4,246
Registered: ‎07-18-2007

Re: iXpand not detected after ioS 9.3.1 update

no there is no update tool for Mac. If you have iOS 9.3.0 or 9.3.1 there is a bug in that version of iOS that may make the drive undetected by the app. This is an iOS issue and should be resolved when  apple releases iOS 9.3.2. 

Newbie
Posts: 2
Registered: ‎05-04-2016

Re: iXpand not detected after ioS 9.3.1 update

Have ios 9.3.2 and not sync!!! Please help me!!!

Thanks

Newbie
Posts: 1
Registered: ‎05-08-2016

Re: iXpand not detected after ioS 9.3.1 update

Totally lame. The iExpand Flash Drive is completely useless to me and I only find this out after having to borrow a PC to install the firmware. I know that you can't be responsible for the OS but you should really try to be more Mac friendly. This was a total waste of my time and money. 

SanDisk Guru
Posts: 4,246
Registered: ‎07-18-2007

Re: iXpand not detected after ioS 9.3.1 update

[ Edited ]

velascoro wrote:

Have ios 9.3.2 and not sync!!! Please help me!!!

Thanks


What Firmware version do you have ion the iXpand? With the iXpand connected on your iOS device go to Settings > General > About and scroll to the bottom. You should see the iXpand here. Tap the iXpand and check the FW version. If it is anything prior to 4.4.7 you will need to use the PC FW upgrade tool to upgrade the FW. After you have 4.4.7 it should work with iOS 9.3.2

 

PC FW upgrade tool

http://kb.sandisk.com/app/answers/detail/a_id/17496/  

SanDisk Guru
Posts: 4,246
Registered: ‎07-18-2007

Re: iXpand not detected after ioS 9.3.1 update

[ Edited ]

The iOS 9.3.2 beta 4 is public now. For anyone experiencing this issue and you are comfortable updating to a beta you can enroll and get the iOS 9.3.2 beta 4 at the link below. You will need to sign in with your apple ID and follow the instructions to update to the beta. 

 

https://beta.apple.com

Highlighted
Newbie
Posts: 3
Registered: ‎05-15-2016

Re: iXpand not detected after ioS 9.3.1 update

If anyone is becoming irritated with SanDisk about this issue, please keep in mind that it's really not their fault. It's Apple's.

 

I have iPad/iPhone flash drives from a variety of companies, including SanDisk, Lexar, Leef, and others. All of them are affected by this iOS bug. 

 

I went to the Genius Bar at my local Apple Store to try to get this cleared up and they had no better solution than "Wait for iOS 9.3.2."

Newbie
Posts: 2
Registered: ‎05-16-2016

Re: iXpand not detected after ioS 9.3.1 update

Have iOS 9.3.2

Have FW 4.4.8

And not sync. Any suggestion?

Thank you

SanDisk Guru
Posts: 4,246
Registered: ‎07-18-2007

Re: iXpand not detected after ioS 9.3.1 update

can you be more specific about your issue?