01-08-2016 10:25 PM - edited 01-08-2016 10:26 PM
Hello SanDisk Team,
I purchased an iXpand 128GB yesterday and I am having problem playing some MKV videos.
Sandisk iXpand 128GB
The movie in MKV format plays fine, no problems there. But whenever I run all the other anime video files in MKV, the app just crashes.
The details of the anime MKV file is as follows (Copied from GOM Player Media Info)
*** DIRECTSHOW FILTER LIST ***
I've sent crash report log to Sandisk (that prompts when you relaunch the app after crashing).
What could it be the reason? Any solution to this?
I certainly do NOT want to re-encode these video files. That would probably take few weeks, and defeats the purpose of buying an iXpand for me.
01-11-2016 08:23 AM
Your best bet is to contact sandisk support and provide them a sample file that is causing the app to crash. They should be able to look at it and let you know if they will work or not and if the problem is with the file or the app. If the issue is on the file side the only option would be to reencode them.
02-25-2016 04:12 AM
Mine is doing the same since the upgrade. I have this drive for a few months, watching all movies but this happened after the upgrade from Itunes.
NOw it crashes when playing certain movie files.
Please fix this ASAP.
05-02-2017 10:04 PM
i have been having an issue that when trying to play videos that are on my SanDisk iXpand drive on my iPad or my iPhone 7, if i am connected to blue tooth audio the SanDisk iXpand Drive app always crashes when connected to blue tooth audio.