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Newbie
Posts: 1
Registered: ‎07-25-2017

iXpand Mini does not fit USB port

I am unable to insert new iXpand Mini into the USB port on my computer...it doesn't fit.  Anybody else have that problem?

SanDisk Guru
Posts: 4,370
Registered: ‎07-18-2007

Re: iXpand Mini does not fit USB port

I have not seen and other reports if similar issues. Have you tried more than one PC? similar results on both? If so try contacting sandisk support directly. they may need to replace the drive. 

Newbie
Posts: 1
Registered: ‎11-25-2017

Re: iXpand Mini does not fit USB port

[ Edited ]

I’m having the same issue.I have a lenovo laptop. I can’t fit it into either of its usb ports.

To be clear I bought this  so I could scan to my ipad mini. 

 

The usb perfectly fits my pny usb hubs usb ports, and the lightning to camera ipad adapter’s usb port.

 

But it DOES NOT FIT my laptop pc’s usb ports nor the usb port for my Epson scanner. I wonder if the metal housing is to blame.

Newbie
Posts: 1
Registered: ‎03-20-2018

Re: iXpand Mini does not fit USB port

Hi
I have Lenovo laptop and it my SAN disk doesn’t fit into USB port . I saw others having same issue too. Can you please let me know what am I supposed to do. My 64 GB is full and now I have to transfer all to my computer but it doesn’t fit there .
Thanks
SanDisk Guru
Posts: 4,370
Registered: ‎07-18-2007

Re: iXpand Mini does not fit USB port

This is a pretty old post and IIRC the issue was resolved but it does require you get the drive replaced. Do you have any other computer you can use to back the data up to? this issue only applied to a small number of USB ports. most manufactures USB port does not have the issue.

Highlighted
Newbie
Posts: 1
Registered: ‎05-08-2018

Re: iXpand Mini does not fit USB port

Pretty old post?

I bought my iXpand from Heathrow Airport this morning & it does not fit my laptop or the office printer.

Disappointed that Sandisk has not contacted retailers & removed faulty stock.

Just a waste of my time.