07-26-2017 08:52 AM
I have not seen and other reports if similar issues. Have you tried more than one PC? similar results on both? If so try contacting sandisk support directly. they may need to replace the drive.
11-25-2017 02:44 PM - edited 11-25-2017 02:45 PM
I’m having the same issue.I have a lenovo laptop. I can’t fit it into either of its usb ports.
To be clear I bought this so I could scan to my ipad mini.
The usb perfectly fits my pny usb hubs usb ports, and the lightning to camera ipad adapter’s usb port.
But it DOES NOT FIT my laptop pc’s usb ports nor the usb port for my Epson scanner. I wonder if the metal housing is to blame.
03-20-2018 01:21 PM
I have Lenovo laptop and it my SAN disk doesn’t fit into USB port . I saw others having same issue too. Can you please let me know what am I supposed to do. My 64 GB is full and now I have to transfer all to my computer but it doesn’t fit there .
03-20-2018 02:14 PM
This is a pretty old post and IIRC the issue was resolved but it does require you get the drive replaced. Do you have any other computer you can use to back the data up to? this issue only applied to a small number of USB ports. most manufactures USB port does not have the issue.
05-08-2018 07:12 AM
Pretty old post?
I bought my iXpand from Heathrow Airport this morning & it does not fit my laptop or the office printer.
Disappointed that Sandisk has not contacted retailers & removed faulty stock.
Just a waste of my time.