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Newbie
Posts: 1
Registered: ‎07-25-2017

iXpand Mini does not fit USB port

I am unable to insert new iXpand Mini into the USB port on my computer...it doesn't fit.  Anybody else have that problem?

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SanDisk Guru
Posts: 4,246
Registered: ‎07-18-2007

Re: iXpand Mini does not fit USB port

I have not seen and other reports if similar issues. Have you tried more than one PC? similar results on both? If so try contacting sandisk support directly. they may need to replace the drive. 

Newbie
Posts: 1
Registered: ‎11-25-2017

Re: iXpand Mini does not fit USB port

[ Edited ]

I’m having the same issue.I have a lenovo laptop. I can’t fit it into either of its usb ports.

To be clear I bought this  so I could scan to my ipad mini. 

 

The usb perfectly fits my pny usb hubs usb ports, and the lightning to camera ipad adapter’s usb port.

 

But it DOES NOT FIT my laptop pc’s usb ports nor the usb port for my Epson scanner. I wonder if the metal housing is to blame.