01-09-2017 08:18 AM
Agree with the above. Struggling to download photos from my iphone 5S. Almost all photos that I select 'Failed' to transfer. Randomly 1-2 would transfer. Both the IOS & ixpand software are latest.
My Instagram 850 odd photos transferred without any hastle though. Went to my local vendor in Dubai (E-Maxx) . Told them the problem. They just replaced the item. But facing the same issue again.
Hence iám here to find a solution.
As somebody mentioned that the phone should have enough memory (similar to RAM) to be able to transfer photos. So i deleted 300 odd photos from the total 1800 (16 GB phone). But that defeats the purpose of this product. We have bought this product to be able to transfer ''ALL"" photos at one go.Without having to delete 10-20% photos ...!!!
Hoping a technical expert from SanDisk can assist.
01-09-2017 08:57 AM
Do you have iCloud photo library enabled? If so there can sometimes be an issue with connecting to iCloud which can cause transfer failures. If you see All photos when you access the native photos app iCloud photo library is enabled. A couple of things you can try
1. Ensure you have a valid internet connection. If you are using WiFi try LTE and if you are using LTE try wifi
2. Try turning off iCloud photo library and attempt to re-transfer the files. See if you see the same failed message
01-29-2017 07:17 AM
When syncing with the camera roll, the iPhone network access symbol flashes continuously and the trasnfer speed crawls.
When I put the phone in Airplane mode, thus cutting out the network, the files flash by at high speed.
My guess is that this has something to do with iCloud. Can anyone explain what? Does this mean that the lion's share of my photos (gigabytes) are up in the cloud and the iXpand is fetching them down one-by-one?
01-30-2017 10:56 AM
correct, if most of your data is actually on iCloud the transfer speed will be directly related to the Internet connection speed as it must download the file first.
You can check how many pictures are actually stored locally on your iOS device by turning off iCloud photo library. Once it is turned off give it several mins to fully desync the connection and then look at the native photos app under albums. You should not see an album named camera roll instead of all photos. Her it should tell you how many pictures you have stored locally on the iOS device.