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Newbie
Posts: 1
Registered: ‎05-13-2015

iXpand Fails to sync with camera roll

I just purchased the iXpand 64 GB flash drive, and after charging the battery and installing the SanDisk iXpand app, plugged it in to my ipad 4 and tried to copy photos from camera roll to the flash drive.  If I do a manual sync, I get a message that says: "failed to sync camera roll" that flashes on the bottom left of the screen for about 3 seconds.  There is a small circular pause icon that comes up with this, and if I click that, I get a message that says "sync paused."  If I re-click it the message says "preparing to sync." However, nothing transfers to the flash drive.

 

If I turn on Automatic Sync, I get a message that says: "Failed to sync camera roll."  If I go to the photos folder and click the plus sign I get a message that says: "Error Failed to load photos."  

 

What is going on?  Am I doing something wrong?

SanDisk Guru
Posts: 4,222
Registered: ‎07-18-2007

Re: iXpand Fails to sync with camera roll

go into settings > privacy > photos on the ipad and make sure you have allowed access for the ixpand sync app. When you first install the app it will ask if you want to give permission to access your photos. You may have hit no with will case the failed camera roll sync. 

Newbie
Posts: 1
Registered: ‎12-27-2015

Re: iXpand Fails to sync with camera roll

When my iXpand is syncing with my camera roll, it tells me the file is too big over 4 GB and that there's no storage on my iXpand. It's brand new, just pulled it out of the box. It's a 64gb device. Why will it not transfer?

SanDisk Guru
Posts: 4,222
Registered: ‎07-18-2007

Re: iXpand Fails to sync with camera roll

the ixpand only supports the FAT32 file system. A limitation of the FAT32 file system is that single files cannot be larger than 4GB. Unfortunately you will not be able to store a single file larger than 4GB on the iXpand drive. 

Newbie
Posts: 11
Registered: ‎08-25-2016

Re: iXpand Fails to sync with camera roll

Just got the new ixpand 64gb flash drive. It works with music and films I've loaded but when I try's to back up my picture roll it makes so many files in years but when you open them there is no contents. Not one picture! Help?

Newbie
Posts: 2
Registered: ‎12-22-2016

Re: iXpand Fails to sync with camera roll

Hi, 

i am also having this issue with my iphone6. I am trying to copy / back up / transfer my photos (4665) to my ixpand and each time it will copy 365/376 but then every other one fails?! I've tried lots of ways and after spending quite a lot of money for me on this I have to say I feel at the moment like it's a waste of money! Any ideas?? 

 

Thanks in Advance

Andy 

Newbie
Posts: 1
Registered: ‎12-25-2016

Re: iXpand Fails to sync with camera roll

Please bump for Andy's question. I am having the same issue. Nearly all of the photos show as "failed" when attempting to transfer from the iPhone to the Sandisk. IOS software up to date. Done hours of research and no luck.
Newbie
Posts: 1
Registered: ‎12-28-2016

Re: iXpand Fails to sync with camera roll

I'm having exactly the same issue. Most of my files fail. I think after a couple of hours, 3 photos transferred. :/
What gives?
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SanDisk Guru
Posts: 16,074
Registered: ‎04-17-2008

Re: iXpand Fails to sync with camera roll

Bear in mind that in transferring photos, etc. from your phone or iPad to the iXpand drive, it uses your available memory on the phone or iPad, just as your computer uses the available RAM it has when copying for transfer to another place, or drive.

 

If your phone's (or iPad's) camera roll contains a lot of photos, etc. and your available memory is low AND you're trying to copy it all the the iXpand drive, it won't have the available resources to do it. You might have to do it a few at a time.

Newbie
Posts: 2
Registered: ‎12-22-2016

Re: iXpand Fails to sync with camera roll

Perfect! I'll give that a try & delete everything I can off it to make some room. 

Thanks for your response