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Newbie
Posts: 2
Registered: ‎12-09-2016
Accepted Solution

iXpand 128gb "Error failed to connect to iXpand drive. please remove and reattach."

iXpand 128gb "Error failed to connect to iXpand drive. please remove and reattach." connecting to iphone 7 ios 10.1.1

 

have re-flashed using the HPUSBDisk program, running lastest app version 4.2.1 as of 12.8, have updated using 2.0 update tool

 

and device firmware 2.60.103.0 

 

....????

SanDisk Guru
Posts: 4,222
Registered: ‎07-18-2007

Re: iXpand 128gb "Error failed to connect to iXpand drive. please remove and reattach."

if you have FW version 2.60.103.0  you have an iXpand UBS 3.0. you are a few FW version behind. the current is 2.60.103.80. try using the update tool linked below for the iXpand USB 3.0. If it still fails to connect it may need to be replaced. 

 

http://kb.sandisk.com/app/answers/detail/a_id/19654/

Newbie
Posts: 2
Registered: ‎12-09-2016

Re: iXpand 128gb "Error failed to connect to iXpand drive. please remove and reattach."

still occuring.

how do i get it replaced ?

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SanDisk Guru
Posts: 4,222
Registered: ‎07-18-2007

Re: iXpand 128gb "Error failed to connect to iXpand drive. please remove and reattach."

contact sandisk support 

 

email

http://kb.sandisk.com/app/ask/

 

chat

http://kb.sandisk.com/app/utils/chat

 

phone

866-SANDISK